Job Overview
Compensation
Hourly
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
Professional development opportunities
Employee Discounts
Retirement Plan
Job Description
Stratton Amenities is a premier provider of luxury front desk concierge services, specializing in serving high-end apartments and condominiums. With a commitment to excellence, Stratton Amenities aims to create an unparalleled hospitality experience not only for residents and guests but also for its associates and clients. Renowned for its dedication to quality and exceptional service standards, the company plays a crucial role in enhancing the lifestyle and comfort of residents by combining luxury amenities with personalized concierge support. Its team-driven atmosphere supports professional growth and fosters a culture of high performance and positivity.
Stratton Amenities is currently seeking a dynamic Lead Concierge/Supervisor to join their team. This role is essential for managing the daily operations of the concierge team and ensuring that the highest level of customer service is consistently delivered. The Lead Concierge acts as the face of the property, serving as the primary liaison between the concierge staff and the property management team. This position requires an individual with a passion for hospitality who can lead by example while developing and coaching a team to deliver anticipatory service that exceeds resident and guest expectations. The Lead Concierge will be responsible for team leadership duties such as scheduling, payroll oversight, performance management, and facilitating communication to maintain smooth operations and uphold service excellence. This role also involves enforcing operational standards, grooming, and uniform policies to maintain a polished and professional image.
Beyond leadership duties, the Lead Concierge will be involved in enhancing the overall resident experience by addressing concerns promptly, managing packages and amenities requests, monitoring security, and maintaining lobby standards. The position demands strong interpersonal and problem-solving skills, a proactive approach to work, and the ability to handle high-pressure situations with clarity and decisiveness. Additionally, the Lead Concierge will participate in regular meetings with property managers and regional directors to continually refine operational strategies and ensure the concierge team aligns with the company’s mission. This role is ideal for a hospitality professional with at least five years of experience who values integrity, professionalism, and a passion for customer service in a luxury residential environment. Stratton Amenities promotes diversity and inclusion and is an equal opportunity employer offering a supportive workplace where employees can thrive.
Stratton Amenities is currently seeking a dynamic Lead Concierge/Supervisor to join their team. This role is essential for managing the daily operations of the concierge team and ensuring that the highest level of customer service is consistently delivered. The Lead Concierge acts as the face of the property, serving as the primary liaison between the concierge staff and the property management team. This position requires an individual with a passion for hospitality who can lead by example while developing and coaching a team to deliver anticipatory service that exceeds resident and guest expectations. The Lead Concierge will be responsible for team leadership duties such as scheduling, payroll oversight, performance management, and facilitating communication to maintain smooth operations and uphold service excellence. This role also involves enforcing operational standards, grooming, and uniform policies to maintain a polished and professional image.
Beyond leadership duties, the Lead Concierge will be involved in enhancing the overall resident experience by addressing concerns promptly, managing packages and amenities requests, monitoring security, and maintaining lobby standards. The position demands strong interpersonal and problem-solving skills, a proactive approach to work, and the ability to handle high-pressure situations with clarity and decisiveness. Additionally, the Lead Concierge will participate in regular meetings with property managers and regional directors to continually refine operational strategies and ensure the concierge team aligns with the company’s mission. This role is ideal for a hospitality professional with at least five years of experience who values integrity, professionalism, and a passion for customer service in a luxury residential environment. Stratton Amenities promotes diversity and inclusion and is an equal opportunity employer offering a supportive workplace where employees can thrive.
Job Requirements
- A passion for delivering exceptional service and hospitality
- Excellent verbal and written communication skills
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Ability to maintain confidentiality
- A sense of pride and ownership in the position and property
- Ability to respond quickly and genuinely to residents’ and guests’ requests
- At least five years of hospitality experience
- Exceptional interpersonal skills and guest service abilities
- Organized proactive productive and self-motivated with a positive attitude
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
Job Qualifications
- High school diploma or equivalent
- Additional coursework or training in hospitality or customer service preferred
- At least five years of hospitality experience
- Exceptional interpersonal skills and guest service abilities
- Strong problem-solving and leadership abilities
- Excellent verbal and written communication skills
- Organized proactive productive and self-motivated with a positive attitude
Job Duties
- Act as the face of the property leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodation
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
- Implement and enforce accountability measures disciplinary action and performance coaching
- Develop and implement new SOPs to continually improve concierge operations
- Foster a positive work culture and environment
- Enforce uniform and grooming standards
- Participate in monthly regional director calls
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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