Lead Concierge

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is nationally recognized as one of the top hospitals by U.S. News & World Report. The hospital is renowned for its commitment to clinical excellence, research, and education. Its staff includes full-time academic faculty and community physicians from Washington University School of Medicine, supported by a diverse team of residents, interns, fellows, and many other healthcare professionals. This ensures that patients receive highly qualified and compassionate care ranging from basic medical services to complex treatments. Barnes-Jewish Hospital was honored as the first adult hospital in Missouri to achieve Magnet designation from the American Nurses Credentialing Center, highlighting its dedication to superior nursing care and patient safety.

The role of Lead Concierge at Barnes-Jewish Hospital represents a pivotal position within the hospital's support services. Reporting to the concierge department leadership, this full-time, benefit-eligible role offers a competitive hourly salary ranging from $18.00 to $27.35, dependent upon the candidate's qualifications and experience. Scheduled to work Wednesday through Saturday from 10:30 AM to 9:00 PM, the Lead Concierge will oversee and coordinate the daily activities and staffing of the concierge team to ensure that all service lines at Barnes-Jewish Hospital receive consistent and effective coverage. This position is integral to facilitating smooth hospital operations, elevating the patient and visitor experience, and acting as a liaison across multiple departments and external contacts.

Primary responsibilities include managing daily concierge assignments, tracking and maintaining detailed database information regarding concierge activities, and directing orientation and ongoing training programs for new and current concierge staff. The Lead Concierge is expected to build and nurture strong relationships with internal stakeholders such as hospital administration, nursing leadership, foundation staff, and external volunteers. This role also requires coordinating the VIP process to ensure effective communication and seamless service delivery for distinguished guests. Additionally, the Lead Concierge manages lodging accommodations by collaborating with local hotels, maintaining updated lodging lists, assessing availability, and monitoring overall room night activity.

The position demands strong organizational skills and effective communication, as the Lead Concierge will conduct presentations to raise awareness about the concierge services among staff, departments, and external customers at Barnes-Jewish Hospital and Washington University. By leading the concierge program, including staff mentoring and evaluating process and performance improvements, the Lead Concierge helps advance hospital service excellence initiatives. Ultimately, this role contributes significantly to creating a welcoming environment for patients, families, and hospital visitors by ensuring that concierge services operate efficiently and with a high degree of professionalism.