Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a premier provider of luxury front desk concierge services, specializing in high-end apartments and condominiums. Renowned for its dedication to creating unparalleled hospitality experiences, Stratton Amenities serves a discerning clientele seeking exceptional service, professionalism, and attentiveness in residential environments. The company prides itself on fostering an inclusive and diverse culture, understanding the value diverse perspectives bring to building meaningful connections and enhancing service delivery. With a focus on luxury living, Stratton Amenities strives to exceed expectations through anticipatory service and seamless communication. Their team members are carefully chosen and rigorously trained to uphold the highest standards of hospitality and professionalism.
The role available is for a dynamic Lead Concierge/Supervisor, pivotal in maintaining and elevating the luxury service experience that Stratton Amenities is known for. This position demands a passionate hospitality professional dedicated to leading a team of concierge ambassadors with excellence and integrity. The Lead Concierge serves as the primary liaison between the property manager and concierge team, ensuring smooth operations and continuous improvement in service delivery. Key responsibilities include managing team schedules, conducting performance coaching, facilitating communication, and driving initiatives to foster a positive work culture while enforcing standards and operational procedures.
This role plays a crucial leadership function, acting as the face of the property and setting the example for exemplary service and professionalism. The Lead Concierge is tasked not only with direct supervision and operational duties but also with proactive problem solving, relationship building, and creating memorable experiences for residents, guests, and prospects. The position is offered on an hourly basis, with pay ranging from $24 to $25 per hour, complemented by a comprehensive benefits package that includes health, dental, and vision insurance, paid sick leave, and paid time off.
The role available is for a dynamic Lead Concierge/Supervisor, pivotal in maintaining and elevating the luxury service experience that Stratton Amenities is known for. This position demands a passionate hospitality professional dedicated to leading a team of concierge ambassadors with excellence and integrity. The Lead Concierge serves as the primary liaison between the property manager and concierge team, ensuring smooth operations and continuous improvement in service delivery. Key responsibilities include managing team schedules, conducting performance coaching, facilitating communication, and driving initiatives to foster a positive work culture while enforcing standards and operational procedures.
This role plays a crucial leadership function, acting as the face of the property and setting the example for exemplary service and professionalism. The Lead Concierge is tasked not only with direct supervision and operational duties but also with proactive problem solving, relationship building, and creating memorable experiences for residents, guests, and prospects. The position is offered on an hourly basis, with pay ranging from $24 to $25 per hour, complemented by a comprehensive benefits package that includes health, dental, and vision insurance, paid sick leave, and paid time off.
Job Requirements
- High school diploma or equivalent
- At least five years of hospitality experience
- Excellent verbal and written communication skills
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Ability to maintain confidentiality
- Ability to respond quickly and genuinely to residents' and guests' requests
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
- Flexibility to work nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Additional coursework or training in hospitality or customer service preferred
- At least five years of hospitality experience
- Leadership and supervisory experience
- Training and development experience
- Exceptional interpersonal and guest service skills
- Strong problem-solving and leadership abilities
- Excellent verbal and written communication skills
- Ability to maintain confidentiality
- Organized, proactive, and self-motivated with a positive attitude
Job Duties
- Act as the face of the property, leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodation
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
- Implement and enforce accountability measures, disciplinary action, and performance coaching
- Develop and implement new SOPs to continually improve concierge operations
- Foster a positive work culture and environment
- Enforce uniform and grooming standards
- Participate in monthly regional director calls
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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