Lead Concierge

Stratton Amenities is a premier provider of luxury front desk concierge services specializing in high-end apartments and condominiums. With a commitment to excellence, Stratton Amenities redefines the hospitality experience by focusing on personalized service, attention to detail, and creating memorable moments for residents and guests. Our reputation for delivering unparalleled concierge services stems from our dedicated team members who embody professionalism, warmth, and a genuine passion for hospitality.

We are currently seeking a dynamic Lead Concierge to join our vibrant team. This pivotal role not only requires exceptional customer service skills but also leadership abilities to guide and inspire a team of concierge ambassadors. The Lead Concierge will act as the primary liaison between property management and the concierge team, ensuring seamless communication and outstanding service delivery. This role is ideal for someone passionate about hospitality, looking to take the next step in their career by managing operational duties, coaching team members, and enhancing the concierge experience.

The Lead Concierge/Supervisor will serve as the face of the property, leading by example to set standards for excellence. Responsibilities include managing team schedules, overseeing payroll, holding performance meetings, and implementing new Standard Operating Procedures (SOPs) to continually improve operations. The role demands strong problem-solving skills, the ability to respond quickly and genuinely to residents’ requests, and a commitment to maintaining a positive and professional work environment. As the primary contact between residents and the property manager, the Lead Concierge must address concerns promptly and professionally, ensuring every interaction reflects the highest level of service.

This position also emphasizes accountability, requiring enforcement of uniform and grooming standards, disciplinary actions when necessary, and cultivating a culture of teamwork and respect. Additional duties include participating in regional calls, monitoring the property for safety, managing resident packages, and assisting with amenities requests. Flexibility is essential, as the Lead Concierge must be willing to work nights, weekends, and holidays to maintain consistent service standards.

Stratton Amenities values diversity and inclusion and is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply and contribute to our culture of service excellence. To be successful in this role, candidates should have a minimum of five years of hospitality experience, including leadership or supervisory roles. Exceptional communication skills, a proactive approach, and the ability to perform under pressure are vital attributes. A high school diploma or equivalent is required, with additional training in hospitality or customer service preferred.

Joining Stratton Amenities means becoming part of a company that prioritizes development, fosters lasting relationships, and delivers luxury concierge services that exceed expectations. If you are an enthusiastic and positive individual with a passion for hospitality and leadership, this position offers an exciting opportunity to grow and make a meaningful impact within a luxury service environment.