Lead Concierge

Stratton Amenities is a premier provider of luxury front desk concierge services specializing in enhancing the living experience for residents of high-end apartments and condominiums. Renowned for its commitment to exceptional hospitality, Stratton Amenities dedicates itself to creating an unparalleled service environment for not only the residents and guests but also its associates and clients. The company prides itself on fostering a culture that values diversity, inclusion, and excellence, ensuring that every interaction is imbued with professionalism and care. With a strong presence in the luxury residential sector, Stratton Amenities continuously strives to set new standards in concierge services by integrating personalized hospitality with operational efficiency and innovative service protocols.

We are currently seeking a dynamic Lead Concierge to join our esteemed team. The Lead Concierge role is a pivotal position responsible for leading a team of concierge ambassadors and serving as the principal liaison between the Property Manager and concierge staff. This leadership role demands a passionate hospitality professional dedicated to delivering exemplary service and enriching the resident experience. The Lead Concierge will embody the face of the property, ensuring that every resident, guest, and prospect encounters exceptional and anticipatory service. Responsibilities include managing team operations, conducting performance and training meetings, implementing new standard operating procedures, and handling resident concerns with professionalism and promptness. The ideal candidate is not only skilled in leadership and communication but also committed to fostering a positive work environment, maintaining impeccable standards of appearance and conduct, and continuously improving service delivery.

This position requires at least five years of experience in hospitality, demonstrating strong interpersonal and guest service skills, as well as the ability to think quickly and make concise decisions under pressure. Additional duties involve overseeing security measures, managing package deliveries, scheduling amenities, and ensuring compliance with uniform and grooming standards. The Lead Concierge must be flexible regarding work hours, including availability during nights, weekends, and holidays. Stratton Amenities offers a supportive and inclusive workplace that values growth and development, making it an excellent opportunity for candidates passionate about luxury service and leadership in a high-end residential setting.