Lead Concierge

Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services tailored specifically for high-end apartment and condominium communities. Our mission is rooted in delivering a consistent, polished, and hospitality-driven experience not only for our residents and clients but also for our associates. With a focus on excellence, Stratton Amenities combines traditional concierge services with modern luxury living, ensuring that every resident or guest experiences personalized attention, seamless service, and an elevated lifestyle within their community. Our presence within the luxury residential market has established us as a trusted partner for property management teams seeking to enhance their service quality and resident satisfaction through professional concierge offerings.

This role, Lead Concierge / Supervisor, is a pivotal position within our company and represents an exciting opportunity for an experienced, confident, and highly service-oriented professional. The Lead Concierge acts as the primary on-site leader, overseeing all front desk operations and guiding a dedicated concierge team to uphold Stratton Amenities' high standards of service excellence. This leadership role serves as the crucial liaison between property management and concierge staff, ensuring accountability, operational consistency, and a workplace culture focused on hospitality and professionalism.

The ideal candidate for this position will possess a strong passion for superior customer service and hospitality, excellent communication skills, and proven leadership abilities. Within this role, you will set the tone for the property’s concierge service, act as the face of the property to residents and guests, and address service concerns proactively. Key responsibilities encompass managing team schedules and payroll, leading performance reviews and coaching, implementing standard operating procedures (SOPs), and ensuring compliance with appearance and grooming standards. As the supervisor, you will also play a vital role in fostering a positive team culture and participating in regional leadership initiatives.

The Lead Concierge position requires a high level of organization, decisiveness under pressure, and discretion when handling confidential matters. This is a customer-facing role demanding a professional demeanor and flexibility to work varied shifts, including nights, weekends, and holidays. Candidates should bring at least five years of hospitality or luxury customer service experience, with additional leadership experience highly valued. This role contributes significantly to the overall resident experience, elevating the community’s reputation through exceptional concierge service.