Lead Concierge

Stratton Amenities is a premier provider of luxury front desk concierge services catering to high-end apartments and condominiums. Renowned for delivering exceptional hospitality experiences, Stratton Amenities is committed to excellence not only for its residents and clients but also for its associates. The company prides itself on fostering a welcoming and professional environment where every interaction elevates the standard of living for residents and enhances property value for clients. Specializing in upscale concierge services, the company blends attention to detail, anticipatory service, and personalized touches that make each property unique. Stratton Amenities’ mission revolves around creating seamless and memorable experiences by addressing resident needs proactively and maintaining a highly trained and motivated team. Their approach is rooted in hospitality traditions combined with modern customer service principles, making them a leader in the luxury amenity sector.

The Front Desk Supervisor position at Stratton Amenities is a stimulating leadership role that demands a refined blend of hospitality expertise, managerial skills, and a passion for exceptional service. This role involves overseeing a dedicated team of concierge ambassadors, serving as the primary bridge between the Property Manager and the onsite concierge staff to ensure smooth operations and premium service delivery. The ideal candidate will embody the company’s core values by acting as the face of the property, setting standards through their actions and leadership. Responsibilities focus on orchestrating effective communication, resolving resident concerns swiftly and professionally, and implementing continuous improvements through team coaching and the development of operational procedures. The role requires someone who thrives in a dynamic environment, consistently exceeds client expectations, manages schedules and payroll accurately, and cultivates a positive and professional workplace culture. With a strong emphasis on both operational excellence and interpersonal relations, this supervisor role is key to maintaining the luxurious reputation of Stratton Amenities’ properties.

This full-time position seeks candidates with at least five years of hospitality experience, exceptional interpersonal and leadership skills, and the ability to handle high-pressure situations with clarity and poise. The Front Desk Supervisor is not only a leader but also a mentor who facilitates growth and accountability among team members. The candidate will regularly engage in performance reviews, enforce grooming and uniform standards, and participate in regional meetings to stay aligned with company goals. With flexible working hours that include nights, weekends, and holidays, this role demands dedication and a genuine love for hospitality. Stratton Amenities offers a supportive work environment committed to diversity and inclusion, encouraging a sense of pride and ownership in every position. Joining Stratton Amenities means embracing the challenge of delivering unparalleled service while advancing one’s career within a respected and innovative hospitality company.