Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a premier provider specializing in luxury front desk concierge services for high-end apartments and condominiums. Renowned for delivering unparalleled hospitality experiences, Stratton Amenities is committed to excellence in service, ensuring that associates, residents, and clients receive top-tier support tailored to meet the demands of upscale residential living. With a strong focus on personalized service and attention to detail, Stratton Amenities has established itself as a trusted partner for property managers seeking to elevate the resident experience through exceptional concierge operations.
The role of Lead Concierge at Stratton Amenities is a highly dynamic and influential position central to maintaining service excellence within luxury residential communities. This role involves leading a dedicated team of concierge ambassadors, who are the frontline representatives interacting daily with residents, guests, and prospects. The Lead Concierge serves as the critical liaison between the property manager and concierge team, facilitating seamless communication and ensuring operational goals are met consistently. The ideal candidate is passionate about hospitality, demonstrating a strong commitment to creating memorable experiences and exceeding the expectations of a discerning clientele.
Key responsibilities of the Lead Concierge include managing daily concierge operations, overseeing team schedules, and conducting performance evaluations to foster professional growth among team members. Additionally, this role requires taking a proactive approach to service delivery by anticipating resident needs, addressing concerns promptly, and implementing standard operating procedures that enhance efficiency and effectiveness. The Lead Concierge also plays a vital role in maintaining a positive work culture by enforcing uniform and grooming standards, facilitating regular team meetings, and promoting a collaborative environment.
This position demands well-developed leadership and communication skills, combined with a hands-on approach to supervision. Candidates must possess at least five years of experience in hospitality, with proven abilities in relationship-building, problem-solving, and performance coaching. Experience in luxury residential, multifamily, or upscale hotel settings is highly valued. Working hours may include nights, weekends, and holidays to meet the operational demands of the properties served.
The role offers competitive compensation at $19 to $20 per hour and includes a comprehensive benefits package featuring health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities emphasizes diversity and inclusion, fostering an environment that values connections and a culture of service excellence. Joining this team means being part of an organization that not only strives for service superiority but also supports the professional development and well-being of its associates.
The role of Lead Concierge at Stratton Amenities is a highly dynamic and influential position central to maintaining service excellence within luxury residential communities. This role involves leading a dedicated team of concierge ambassadors, who are the frontline representatives interacting daily with residents, guests, and prospects. The Lead Concierge serves as the critical liaison between the property manager and concierge team, facilitating seamless communication and ensuring operational goals are met consistently. The ideal candidate is passionate about hospitality, demonstrating a strong commitment to creating memorable experiences and exceeding the expectations of a discerning clientele.
Key responsibilities of the Lead Concierge include managing daily concierge operations, overseeing team schedules, and conducting performance evaluations to foster professional growth among team members. Additionally, this role requires taking a proactive approach to service delivery by anticipating resident needs, addressing concerns promptly, and implementing standard operating procedures that enhance efficiency and effectiveness. The Lead Concierge also plays a vital role in maintaining a positive work culture by enforcing uniform and grooming standards, facilitating regular team meetings, and promoting a collaborative environment.
This position demands well-developed leadership and communication skills, combined with a hands-on approach to supervision. Candidates must possess at least five years of experience in hospitality, with proven abilities in relationship-building, problem-solving, and performance coaching. Experience in luxury residential, multifamily, or upscale hotel settings is highly valued. Working hours may include nights, weekends, and holidays to meet the operational demands of the properties served.
The role offers competitive compensation at $19 to $20 per hour and includes a comprehensive benefits package featuring health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities emphasizes diversity and inclusion, fostering an environment that values connections and a culture of service excellence. Joining this team means being part of an organization that not only strives for service superiority but also supports the professional development and well-being of its associates.
Job Requirements
- A passion for delivering exceptional service and hospitality
- Excellent verbal and written communication skills
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Ability to maintain confidentiality
- A sense of pride and ownership in the position and property
- Ability to respond quickly and genuinely to residents’ and guests’ requests
- At least five years of hospitality experience
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
Job Qualifications
- At least five years of hospitality experience
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Excellent verbal and written communication skills
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
- Ability to maintain confidentiality
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
Job Duties
- Act as the face of the property, leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodation
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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