Lead Concierge

Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services tailored specifically for high-end apartment and condominium communities. With a strong commitment to delivering a consistent, polished, and hospitality-driven experience, Stratton Amenities has established itself as a leader in the property management concierge sector. The company prides itself on ensuring that every interaction between its associates, residents, and clients reflects the highest standards of professionalism and service excellence. Their mission is to elevate the living experience in luxury residential settings by seamlessly integrating personalized concierge services that cater to the distinct needs and expectations of discerning clientele.

The position of Lead Concierge & Supervisor at Stratton Amenities is a pivotal role designed for an experienced, confident, and service-driven individual who will oversee front desk operations and manage a dedicated team of concierge professionals. The Lead Concierge will act as the primary on-site leader and serve as the essential liaison between property management teams and the concierge staff. This role demands a high level of accountability, leadership, and operational consistency to maintain and enhance the luxury living experience for all residents and guests.

In this leadership capacity, the Lead Concierge is responsible for setting the tone of professionalism and hospitality at the property, modeling exceptional anticipatory service, and promptly addressing and resolving resident concerns with tact and discretion. The role also involves managing team schedules, overseeing payroll submissions, conducting regular staff meetings, and supporting the professional development and performance of the concierge team through coaching and corrective actions when necessary. The successful candidate will also be entrusted with updating and enforcing standard operating procedures (SOPs) to improve service quality and operational efficiency.

Additionally, the Lead Concierge & Supervisor will ensure compliance with uniform and grooming standards, foster a positive and service-oriented team culture, and participate in monthly regional leadership initiatives. With a strong focus on service excellence, this role requires a keen ability to build and maintain professional relationships with residents, clients, and team members while managing the operational aspects of front desk concierge services in a luxury residential environment.

This role is ideal for a hospitality professional with a passion for luxury service, a proven track record in team leadership, and a proactive, organized approach to managing daily operations. Stratton Amenities offers an engaging work environment where the Lead Concierge will play a crucial role in driving customer satisfaction and contributing to the community's overall reputation for superior resident experiences. The employment type is full-time, typically requiring flexibility to work nights, weekends, and holidays as needed to meet the demands of a luxury residential property.