Lead Concierge

Stratton Amenities is a leading provider of luxury front desk concierge services catering to high-end apartments and condominiums. With a strong commitment to delivering exceptional hospitality experiences, Stratton Amenities focuses on creating an unparalleled environment for its associates, residents, and clients. The company prides itself on offering personalized and anticipatory service designed to exceed expectations and foster lasting relationships. Stratton Amenities operates with a philosophy centered on attention to detail, professionalism, and a dedication to hospitality excellence, making it a preferred partner for upscale residential communities seeking to elevate their concierge operations.

The role of Lead Concierge/Supervisor at Stratton Amenities is a pivotal position that involves leadership, communication, and hands-on service delivery. This role requires a dynamic and passionate individual to lead a team of concierge ambassadors, acting as the primary communication bridge between property management and the concierge staff. The Lead Concierge ensures the smooth operation of daily concierge activities while upholding the highest standards of service and professionalism. The successful candidate will be entrusted with managing schedules, overseeing payroll, conducting performance coaching, and implementing operational improvements through new standard operating procedures. This position demands a proactive leader who can maintain a positive work culture and ensure consistent delivery of memorable experiences to residents, guests, and prospects.

In addition to leadership responsibilities, the Lead Concierge/Supervisor serves as the face of the property, exemplifying superior hospitality standards by anticipating and accommodating resident needs with genuine care and efficiency. This role involves resolving resident concerns promptly and professionally, fostering a safe and welcoming environment, and collaborating closely with property managers through weekly meetings to identify and address service improvement opportunities. The candidate will also be responsible for enforcing uniform and grooming standards, maintaining accountability among the team, and engaging with regional directors to align on company goals and best practices.

Stratton Amenities offers a competitive hourly pay rate ranging from $19 to $20, reflecting the value placed on experienced hospitality professionals who contribute to the company’s reputation for excellence. Alongside competitive compensation, employees enjoy comprehensive benefits including health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities is committed to diversity and inclusion, creating a workplace culture where all associates feel valued and empowered. This is an excellent opportunity for a hospitality professional with at least five years of experience who is looking to advance into a leadership role within a prestigious service organization dedicated to luxury living communities.