Lead Concierge

Hawthorne, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $19.00 - $20.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid sick leave

Paid Time Off

Job Description

Stratton Amenities is a leading provider of luxury front desk concierge services catering to high-end apartments and condominiums. With a strong commitment to delivering exceptional hospitality experiences, Stratton Amenities focuses on creating an unparalleled environment for its associates, residents, and clients. The company prides itself on offering personalized and anticipatory service designed to exceed expectations and foster lasting relationships. Stratton Amenities operates with a philosophy centered on attention to detail, professionalism, and a dedication to hospitality excellence, making it a preferred partner for upscale residential communities seeking to elevate their concierge operations.

The role of Lead Concierge/Supervisor at Stratton... Show More

Job Requirements

A passion for delivering exceptional service and hospitality
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Outstanding relationship-building skills
Ability to maintain confidentiality
A sense of pride and ownership in the position and property
Ability to respond quickly and genuinely to residents' and guests' requests
At least five years of hospitality experience
Exceptional interpersonal skills and guest service abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain a neat and professional appearance
Ability to think clearly and make concise decisions under pressure

Job Qualifications

At least five years of hospitality experience
Leadership and supervisory skills and experience
Training and development experience
Exceptional interpersonal skills and guest service abilities
Excellent verbal and written communication skills
Strong problem-solving and leadership abilities
Organized, proactive, productive, and self-motivated with a positive attitude
Ability to maintain confidentiality
Ability to think clearly and make concise decisions under pressure

Job Duties

Act as the face of the property, leading by example
Facilitate communication between the property manager and the concierge team
Exceed expectations by providing anticipatory service and smooth accommodation
Address resident concerns and complaints promptly and professionally
Conduct weekly meetings with the property manager to identify areas for improvement
Manage team schedules and oversee weekly payroll
Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Implement and enforce accountability measures, disciplinary action, and performance coaching
Develop and implement new SOPs to continually improve concierge operations
Foster a positive work culture and environment
Enforce uniform and grooming standards
Participate in monthly regional director calls

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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