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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible schedule
Job Description
Stratton Amenities is a premier provider of luxury front desk concierge services, specializing in catering to high-end apartments and condominiums. Known for its commitment to excellence, Stratton Amenities has built a reputation for delivering unparalleled hospitality experiences both to its residents and clients. The company thrives by blending personalized service with professional expertise, ensuring that every interaction reflects the highest standards of quality and care. By focusing on the concierge role as a pivotal part of property management, Stratton Amenities plays a critical role in enhancing community living and resident satisfaction within upscale residential properties.
The role of Lead Concierge/... Show More
The role of Lead Concierge/... Show More
Job Requirements
- a passion for delivering exceptional service and hospitality
- excellent verbal and written communication skills
- strong problem-solving and leadership abilities
- outstanding relationship-building skills
- ability to maintain confidentiality
- a sense of pride and ownership in the position and property
- ability to respond quickly and genuinely to residents' and guests' requests
- at least five years of hospitality experience
- exceptional interpersonal skills and guest service abilities
- organized proactive productive and self-motivated with a positive attitude
- ability to maintain a neat and professional appearance
- ability to think clearly and make concise decisions under pressure
Job Qualifications
- at least five years of hospitality experience
- leadership and supervisory skills and experience
- training and development experience
- strong problem-solving and leadership abilities
- excellent verbal and written communication skills
- outstanding relationship-building skills
- exceptional interpersonal skills and guest service abilities
- organized proactive productive and self-motivated with a positive attitude
- ability to maintain confidentiality
- ability to maintain a neat and professional appearance
- ability to think clearly and make concise decisions under pressure
Job Duties
- act as the face of the property leading by example
- facilitate communication between the property manager and the concierge team
- exceed expectations by providing anticipatory service and smooth accommodation
- address resident concerns and complaints promptly and professionally
- conduct weekly meetings with the property manager to identify areas for improvement
- manage team schedules and oversee weekly payroll
- hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
- implement and enforce accountability measures disciplinary action and performance coaching
- develop and implement new SOPs to continually improve concierge operations
- foster a positive work culture and environment
- enforce uniform and grooming standards
- participate in monthly regional director calls
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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