Lead Concierge

Stratton Amenities is a premier provider of luxury front desk concierge services, specializing in catering to high-end apartments and condominiums. Known for its commitment to excellence, Stratton Amenities has built a reputation for delivering unparalleled hospitality experiences both to its residents and clients. The company thrives by blending personalized service with professional expertise, ensuring that every interaction reflects the highest standards of quality and care. By focusing on the concierge role as a pivotal part of property management, Stratton Amenities plays a critical role in enhancing community living and resident satisfaction within upscale residential properties.

The role of Lead Concierge/Supervisor at Stratton Amenities is a dynamic leadership position designed for a hospitality professional with a strong passion for service excellence and team development. This position serves as the primary liaison between the concierge team and property management, facilitating smooth communication and operational efficiency. The Lead Concierge is entrusted with overseeing an elite group of concierge ambassadors, leading by example to uphold the company’s commitment to creating memorable and seamless experiences for residents, guests, and prospects alike. This role requires a dedication to proactive service, exceptional problem-solving skills, and the ability to inspire and mentor team members to exceed high expectations consistently.

The ideal candidate will possess comprehensive leadership and supervisory experience within hospitality, multifamily living, or upscale hotel environments. They will demonstrate outstanding relationship-building capabilities, verbal and written communication skills, and a strong ability to think clearly and act decisively under pressure. Moreover, the Lead Concierge is responsible for enforcing accountability measures, performance coaching, and developing standard operating procedures aimed at continuous improvement of concierge services. With a focus on professional appearance, a positive work culture, and exceptional guest services, this role embodies the spirit of hospitality leadership at the highest level.

This position also includes the responsibility of managing team schedules, overseeing payroll, and conducting regular performance meetings, further emphasizing organizational and leadership skills. The Lead Concierge must address and resolve resident concerns promptly, conduct property safety monitoring, and manage the orderly receipt and delivery of packages and amenities requests. By participating in regional director meetings and collaborating closely with the property manager, the Lead Concierge ensures alignment with organizational goals and maintenance of luxury living standards.

Stratton Amenities embraces diversity and inclusion as foundational to its culture, fostering connections within its workforce to strengthen service harmony. While specific salary details and employment type are not explicitly stated, the position offers a rich opportunity for a hospitality professional’s career growth within a respected, service-focused company. The Lead Concierge position promises a challenging and rewarding career in luxury residential property management, contributing to an elevated living experience for the community served by Stratton Amenities.