Lead Concierge

Monarch Communities is a dedicated and compassionate senior living company committed to enhancing the lives of its residents through innovative and community-focused care. With a foundational emphasis on compassion, innovation, and community, Monarch Communities fosters a collaborative and supportive work environment designed to make a meaningful impact on the lives of seniors. The organization prides itself on promoting a culture where employees feel valued and engaged, ensuring every member of the community receives the highest quality of personalized service in a warm, welcoming atmosphere. Monarch Communities is known for its commitment to upholding federal, state, and local regulations, along with internal community policies to maintain the safety and well-being of its residents and staff.

The Concierge Supervisor role at Monarch Communities plays a critical leadership position within the community, leading the Concierge Team Members to deliver exceptional service and a positive first impression to all visitors and residents. This full-time, hourly position requires an individual who is organized, communicative, and service-oriented, reporting directly to the Business Office Manager. Working Monday through Friday from 8:00 am to 4:00 pm, this role offers an hourly wage between $20.00 and $22.00.

In this role, the Concierge Supervisor coordinates schedules, assigns daily tasks, and ensures front desk operations are running smoothly. The position involves supporting sales and marketing efforts by providing comprehensive information about community offerings to prospective residents and their families. Additionally, the supervisor responds to incoming calls, manages clerical support functions across departments, oversees office supply inventory, and coordinates maintenance for all office equipment to maintain an efficient work environment.

Beyond administrative duties, the Concierge Supervisor monitors security systems, including alarms and emergency call systems, and keeps important logs such as emergency phone numbers and resident emergency face sheets updated. The role demands strong interpersonal skills and the ability to relate warmly and effectively with a diverse population, especially the senior residents the community serves. Furthermore, the Concierge Supervisor is expected to assist with administrative projects and participate in ongoing training to maintain compliance with all regulations and community policies, fostering a culture of excellence and safety.

This position requires physical abilities such as standing, walking, sitting, bending, and occasional lifting of up to 25 pounds using proper body mechanics. Financially, Monarch Communities supports its employees with a comprehensive benefits package that includes health insurance covering medical, dental, and vision, ancillary benefits such as life insurance and disability coverage, retirement plans with company match, tuition reimbursement, paid time off, holidays, and employee assistance programs. In addition, employees can benefit from referral bonuses, promoting both community growth and internal rewards.

Overall, the Concierge Supervisor role at Monarch Communities is an excellent opportunity for a dedicated individual seeking to contribute positively to a vibrant senior living community. The role not only encompasses leadership and operational responsibilities but also offers a chance to be part of a mission-driven organization where compassion and innovation are valued at every level of service.