Lead Concierge

Avenue5 Residential is a renowned property management company dedicated to providing exceptional living experiences for residents while fostering a supportive and growth-oriented environment for its team members. Recognized as a top contender among Best Places to Work and celebrated for its commitment to workplace excellence, Avenue5 Residential combines professional achievement with a culture that puts people first. Their dedication to mental, physical, and financial wellness of their associates is evident through a comprehensive benefits package that includes medical, dental, vision, and mental health coverage, competitive pay, basic life insurance, 401K contributions, paid holidays, mentoring, professional development, tuition reimbursement, and more. As a forward-thinking company ranked highly among fastest-growing private companies and top managers nationwide, Avenue5 Residential is a dynamic place to build a career in property management while making a difference in the lives of residents and communities.

The Lead Concierge position at Avenue5 Residential plays a vital role in creating a welcoming, comfortable, and efficient atmosphere for residents, prospective residents, and guests. This role requires a skilled individual who can deliver outstanding customer service and manage various front desk and administrative duties that contribute to the smooth operation of the property. The Lead Concierge is responsible for greeting and assisting residents and visitors, managing phone communications, coordinating appointments for leasing associates, and providing miscellaneous resident services such as handling packages, preparing complimentary amenities, and maintaining office supplies.

In addition to front desk responsibilities, the Lead Concierge aids the maintenance team by processing and tracking work orders and ensuring the building and grounds are maintained safely and cleanly. This position is also involved in resident engagement by developing and implementing activities tailored to the demographics of the property, as well as handling communications related to property events and services. A proactive approach in preparing emergency plans and conducting drills is essential for this role, ensuring resident safety and compliance with all company policies and governmental regulations.

Ideal candidates will possess strong organizational, communication, and interpersonal skills, with proficiency in Microsoft Office and general office equipment. Sensitivity to confidentiality and the ability to navigate challenging situations with professionalism are key. A valid driver’s license, clean driving record, and current auto insurance are necessary, alongside adherence to safety protocols. This position offers an excellent opportunity for individuals who thrive in a fast-paced, service-oriented environment and are eager to contribute to a vibrant community. With a competitive pay rate of $46 per hour, the Lead Concierge role at Avenue5 Residential promises a rewarding career with room for personal and professional development.