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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a premier provider of luxury, hotel-style front desk concierge services tailored specifically for high-end apartment and condominium communities. Known for its dedication to delivering outstanding hospitality, the company prides itself on maintaining a polished and consistent experience for its associates, residents, and clients. With a deep commitment to service excellence, Stratton Amenities ensures that every interaction at its properties reflects the highest standards of professionalism, courtesy, and attentiveness. The company’s approach combines luxury hospitality principles with residential living, creating an atmosphere that feels both exclusive and welcoming. This unique blend of service positions Stratton Amenities as a... Show More
Job Requirements
- minimum of five years of hospitality or luxury customer service experience
- prior leadership or supervisory experience required
- experience training, coaching, and developing team members
- minimum of two years of experience in hospitality, luxury residential, multifamily, or upscale hotel environments
- minimum of two years of experience in a fast-paced, customer-facing luxury retail or service environment preferred
- strong passion for hospitality and service excellence
- excellent verbal and written communication skills
- proven leadership and team management abilities
- strong problem-solving and decision-making skills
- ability to build and maintain professional relationships with residents, clients, and team members
- high level of discretion and ability to maintain confidentiality
- strong sense of ownership and accountability for the property and team
- ability to remain calm and decisive under pressure
- exceptional interpersonal and guest service skills
- highly organized, proactive, and self-motivated
- professional appearance and demeanor at all times
- flexibility to work nights, weekends, and holidays as required
Job Qualifications
- strong passion for hospitality and service excellence
- excellent verbal and written communication skills
- proven leadership and team management abilities
- strong problem-solving and decision-making skills
- ability to build and maintain professional relationships with residents, clients, and team members
- high level of discretion and ability to maintain confidentiality
- strong sense of ownership and accountability for the property and team
- ability to remain calm and decisive under pressure
- minimum of five years of hospitality or luxury customer service experience
- exceptional interpersonal and guest service skills
- highly organized, proactive, and self-motivated
- professional appearance and demeanor at all times
- flexibility to work nights, weekends, and holidays as required
Job Duties
- act as the on-site leader and face of the property, setting the standard for professionalism and service
- serve as the primary point of contact between the property manager and the concierge team
- deliver and model exceptional, anticipatory service for residents, guests, and prospects
- address resident concerns and complaints promptly and professionally
- conduct regular meetings with the property manager to review service levels and identify improvement opportunities
- manage team schedules and oversee accurate weekly payroll submission
- lead monthly staff meetings and conduct one-on-one check-ins focused on performance, expectations, and development
- implement performance coaching, corrective action, and accountability measures as needed
- develop, update, and enforce concierge SOPs to improve service quality and operational efficiency
- ensure compliance with uniform, grooming, and presentation standards
- foster a positive, professional, and service-focused team culture
- participate in monthly regional leadership calls and initiatives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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