Lead Concierge

Stratton Amenities is a premier provider specializing in luxury front desk concierge services tailored for high-end apartments and condominiums. Renowned for its commitment to excellence and a strong reputation within the luxury hospitality sector, Stratton Amenities focuses on delivering an unparalleled hospitality experience for its associates, residents, and clients. The company operates in the upscale multifamily housing market, catering to discerning clientele who expect the highest standards of service and attention to detail. With a dedication to fostering a culture of service, diversity, and inclusion, Stratton Amenities has positioned itself as a leader in concierge operations, ensuring a blend of professional ambiance and personalized guest experiences.

The role of Lead Concierge/Supervisor at Stratton Amenities is a crucial leadership position designed to manage and inspire a team of concierge ambassadors. This role serves as the primary link between the property management team and the concierge staff, ensuring smooth operations and exceptional service delivery. The ideal candidate will be passionate about hospitality, possess strong interpersonal skills, and demonstrate a commitment to creating memorable and anticipatory service experiences that exceed resident and guest expectations. This in-person position offers a competitive hourly wage between $19.00 and $20.00, reflecting the importance of delivering exceptional service in a luxury setting.

The Lead Concierge will take ownership of various critical responsibilities such as leading by example as the face of the property, facilitating communication between stakeholders, and managing team schedules and weekly payroll. They will also be responsible for holding regular team and one-on-one meetings to set performance goals and drive continuous improvement through new standard operating procedures (SOPs). Additionally, the role entails enforcing high standards of uniform and grooming, fostering a positive work culture, and addressing resident concerns promptly and professionally.

In this demanding yet rewarding role, the Lead Concierge will be expected to participate in monthly regional calls, implement accountability measures including disciplinary actions and performance coaching, and support a secure environment by monitoring surveillance and patrolling the property. The candidate will need to demonstrate excellent problem-solving abilities, a high level of organization, and proactive leadership qualities to ensure that concierge operations align with the company’s vision of exceptional hospitality.

Beyond supervisory duties, the Lead Concierge will build rapport and positive relationships with residents, maintain professional communication standards, oversee package management and amenities requests, and perform other duties as assigned by the property manager or outlined in property SOPs. Flexibility to work nights, weekends, and holidays is required to meet the demands of this high-profile service role.

Stratton Amenities is committed to equal opportunity employment, valuing diversity as a core element in fostering connections and maintaining a culture of service. This position requires a high school diploma or equivalent, with a preference for additional coursework or training in hospitality or customer service to enhance the candidate’s effectiveness in fulfilling the role. Overall, this opportunity offers an ambitious professional the chance to lead a distinguished concierge team within a prestigious luxury living environment, contributing directly to the refined lifestyle of residents and the overall success of the community.