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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
flexible schedule
Paid Time Off
Professional development opportunities
Positive work culture
employee recognition programs
Equal opportunity employer
Job Description
Stratton Amenities is a premier provider specializing in luxury front desk concierge services tailored for high-end apartments and condominiums. Renowned for its commitment to excellence and a strong reputation within the luxury hospitality sector, Stratton Amenities focuses on delivering an unparalleled hospitality experience for its associates, residents, and clients. The company operates in the upscale multifamily housing market, catering to discerning clientele who expect the highest standards of service and attention to detail. With a dedication to fostering a culture of service, diversity, and inclusion, Stratton Amenities has positioned itself as a leader in concierge operations, ensuring a blend of... Show More
Job Requirements
- A passion for delivering exceptional service and hospitality
- Excellent verbal and written communication skills
- Strong problem-solving and leadership abilities
- Outstanding relationship-building skills
- Ability to maintain confidentiality
- A sense of pride and ownership in the position and property
- Ability to respond quickly and genuinely to residents’ and guests’ requests
- At least five years of hospitality experience
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
- Ability to maintain a neat and professional appearance
- Ability to think clearly and make concise decisions under pressure
Job Qualifications
- High school diploma or equivalent
- Additional coursework or training in hospitality or customer service preferred
- At least five years of hospitality experience
- Leadership and supervisory skills and experience
- Training and development experience
- Exceptional interpersonal skills and guest service abilities
- Organized, proactive, productive, and self-motivated with a positive attitude
Job Duties
- Act as the face of the property, leading by example
- Facilitate communication between the property manager and the concierge team
- Exceed expectations by providing anticipatory service and smooth accommodations
- Address resident concerns and complaints promptly and professionally
- Conduct weekly meetings with the property manager to identify areas for improvement
- Manage team schedules and oversee weekly payroll
- Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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