Lead Client Care Specialist (Front Office Supervisor)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,100.00 - $66,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
PetVet Care Centers is a leading veterinary hospital network dedicated to providing exceptional care for pets and unparalleled support for the people who love them. With more than 420 hospitals across the United States and a team exceeding 11,000 dedicated professionals, including over 1,700 veterinarians, PetVet combines the strength of national resources with the benefits of local medical autonomy. This unique model enables each hospital to deliver high-quality, compassionate veterinary services while fostering strong partnerships, collaboration, and a supportive community among staff and leadership locally and nationwide. The company is committed to a Culture of Care, ensuring that every pet... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a veterinary environment preferred
- Proven customer service experience
- Previous supervisory experience preferred
- Familiarity with multi-line telephone systems
- Ability to manage multiple priorities
- Strong organizational skills
- Attention to detail
- Basic math proficiency
- Excellent communication skills
- Ability to handle cash transactions accurately
- Good interpersonal and team collaboration skills
Job Qualifications
- High school diploma or equivalent
- Knowledge of veterinary environment terminology and protocols
- Ability to work effectively in a team environment
- Excellent customer service skills
- Ability to handle multiple tasks and priorities
- Experience with multi-line telephone systems
- Strong organization skills
- High attention to detail
- Effective verbal and written communication skills
- Supervisory and staff scheduling skills
- Basic math skills
- Ability to properly handle and account for cash and client payments
- Good interpersonal skills
Job Duties
- Supervise receptionists including hiring firing and evaluating performance
- Review time reporting enforce company policies and communicate new practices and policies regarding reception duties
- Schedule receptionists according to staffing needs serving as a receptionist as needed
- Receive client complaints and concerns regarding reception escalating issues to Hospital Manager as needed
- Maintain specialist non-emergency doctors scheduling information and changes
- Count cash and/or balance daily transactions balance cash drawer and make change as needed
- Process refunds returns and credits as needed by location
- Organize and process all payment plans and held checks as needed by location obtaining approvals as necessary
- Perform bi-monthly billing statements and collections as well as end-of-month closing reports as required by location
- Serve as back-up to Hospital Manager for maintenance or building issue resolution
- Perform other duties as assigned by Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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