Lead Cashier

Anchorage, AK, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

flexible schedule

Professional Development

Job Description

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care, and hair care products, as well as salon services. With over 25,000 products from around 500 well-known and emerging beauty brands, Ulta Beauty serves as a one-stop-shop for all beauty needs. Each store also features a full-service salon offering hair, skin, brow, and makeup services, making it a complete beauty experience for customers. Ulta Beauty prides itself on creating a welcoming environment where diversity is celebrated, and all individuals are encouraged to express their unique beauty. As a publicly traded company listed on NASDAQ under the ticker ULTA, Ulta Beauty continuously seeks to expand its reach and enhance customer engagement through innovative products and exceptional service.

The role of Lead Cashier at Ulta Beauty is essential to maintaining smooth and efficient guest transactions while upholding the highest standards of service and cashwrap appearance. This position is not only about operating the register but also playing an important leadership role by training new cashiers and cross-training other associates, fostering a collaborative and motivated team environment. The Lead Cashier is instrumental in driving key store metrics such as sales, guest loyalty, and credit performance through outstanding guest interactions and operational compliance. This position supports the management team with open and close register functions, exit inspections, and managing cashier transaction processes.

The Lead Cashier is a passionate advocate for exceptional guest service, ensuring that every customer feels valued and is provided with personalized recommendations to enhance their shopping experience. The role involves active participation in appointments and in-store events, helping to deliver memorable experiences that align with Ulta Beauty's mission and vision. The successful candidate will demonstrate proficiency in cash handling, sales techniques, and customer engagement, with attention to detail in maintaining the aesthetics and cleanliness of the cashwrap area. As a people leader, the Lead Cashier inspires associates to meet and exceed performance goals, fosters an inclusive atmosphere, and contributes to ongoing training and development. This position requires someone adaptable and knowledgeable about current industry trends and products, passionate about the beauty industry, and dedicated to upholding Ulta Beauty's values of diversity, inclusion, and excellent service. The Lead Cashier role offers flexible scheduling to include days, evenings, weekends, and holidays, reflecting the dynamic nature of the retail beauty environment. Ulta Beauty is committed to equal employment opportunities and actively encourages applicants from diverse backgrounds, emphasizing a culture where every individual’s contributions are valued and recognized.

Job Requirements

Work a flexible schedule to include days, evenings, weekends, and holidays
The role of Lead Cashier cannot be held by a minor, any associate being hired or promoted into the role must be 18 years of age
High school diploma is preferred
2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology such as Point of Sale system and Apple devices
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Job Qualifications

High school diploma is preferred
2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology such as Point of Sale system and Apple devices
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

Job Duties

Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty including credit, and retail shrink
Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
Courteously handle sales, refunds, and exchanges
Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times
Maintain prompt, regular attendance