Lead Cashier

Norman, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

Professional Development

Job Description

Ulta Beauty (NASDAQ: ULTA) stands as the largest North American beauty retailer and the leading beauty destination offering a diverse range of cosmetics, fragrance, skincare products, hair care products, and salon services. The company embodies the power of beauty every day, delivering an unparalleled shopping experience both in stores and online with over 25,000 products sourced from approximately 500 well-established and emerging beauty brands spanning all categories and price points, including Ulta Beauty's exclusive private label. Each of Ulta Beauty's locations also features a full-service salon providing hair, skin, brow, and makeup services, enhancing the customer experience and making Ulta Beauty a one-stop destination for all beauty needs.

Ulta Beauty fosters a vibrant atmosphere characterized by energy, passion, and excitement, where the joy of discovery and uncommon artistry merge to inspire true beauty enthusiasts. The company holds strong values centered around inclusivity, recognition, and growth opportunities, creating a workplace where employees’ voices are heard and contributions valued. This ethos reflects Ulta Beauty’s commitment to transforming the world one shade, one lash, and one cut at a time, emphasizing the powerful impact of beauty in everyday life.

The Lead Cashier at Ulta Beauty plays a crucial role in maintaining excellent transaction efficiency and upholding the highest standards of the cashwrap area, including cleanliness and visual appeal. This role requires expertise in cashiering, leadership capabilities in training new cashiers, and cross-training other associates. The Lead Cashier actively drives customer loyalty programs and sales performance, focusing on guest experience, associate training, and adherence to company processes and policies. They support leadership teams during critical register functions such as opening and closing, as well as performing associate exit inspections.

As a frontline leader, the Lead Cashier embodies a passion for the guest experience, emphasizing process excellence and exceptional results through personalized service. They cultivate an engaging environment where each guest interaction is tailored to the individual's needs and interests, recommending the most suitable Ulta Beauty products and services. Beyond their operational duties, the Lead Cashier champions the use of Ulta Beauty's Loyalty Life Cycle program to enhance customer engagement and store performance, promoting credit and loyalty benefits.

Additionally, the role involves collaborating with team members across the store to foster professional development and peak productivity. The Lead Cashier is responsible for maintaining policy and safety compliance while upholding store appearance and asset protection. By regularly participating in ongoing training on beauty brands and categories, the Lead Cashier ensures they are well-equipped to provide expert guidance to both guests and associates.

This position requires strong communication and interpersonal skills, the ability to multitask in a fast-paced environment, and the capacity to problem-solve and adapt under pressure. The ideal candidate demonstrates a commitment to Ulta Beauty’s mission, vision, and values and actively contributes to a positive, inclusive team culture. Employment with Ulta Beauty provides an opportunity to be part of a company dedicated to innovation and excellence in the beauty retail industry, delivering meaningful career growth alongside an enriching customer service experience.

Job Requirements

Work a flexible schedule including days, evenings, weekends, and holidays
Must be 18 years of age or older
Continuous mobility throughout the store during shift
Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching
Frequent lifting or moving up to 25 pounds
Ability to use good judgment in ambiguous situations
Ability to adapt and be flexible
Adhere to company dress code

Job Qualifications

High school diploma preferred
Two years of relevant work experience or equivalent combination of education and experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and competency for selling
Experience addressing guest concerns promptly and professionally
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology such as Point of Sale systems and Apple devices
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure and use good judgment

Job Duties

Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty including credit, and retail shrink
Ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
Courteously handle sales, refunds, and exchanges
Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures
Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed
Assist in the training of new cashiers and cross-training other associates in cashiering
Ensure compliance with company policies and procedures including proper control of all cash and media at the cashwrap
Maintain outstanding store standards and cleanliness
Exercise loss prevention and workplace safety measures
Collaborate with managers and associates to grow the business