Lead Cashier

Katy, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Professional Development

Paid holidays

Job Description

Ulta Beauty is the largest beauty retailer in North America and a premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. With a comprehensive offering of over 25,000 products from about 500 well-known and emerging beauty brands, including Ulta Beauty's own private label, the company offers a broad spectrum of choices for beauty enthusiasts. Each store features a full-service salon providing hair, skin, brow, and makeup services, making Ulta Beauty a one-stop shop for all beauty needs. Ulta Beauty combines passion, energy, and excitement to create exhilarating buying experiences that empower guests to discover and express their unique beauty. The company fosters an inclusive culture where voices are heard, contributions are valued, and growth opportunities are abundant. It emphasizes a mission-driven workplace rooted in vision and values where associates thrive personally and professionally.

The Lead Cashier role at Ulta Beauty is a pivotal leadership position responsible for managing the efficiency of guest transactions and upholding cashwrap standards to ensure an exceptional customer experience. The Lead Cashier plays a critical role in training and cross-training cashiers and other associates, fostering collaboration and leading by example to achieve key store goals in sales, guest loyalty, and service quality. This role is accountable for operational excellence, including opening and closing register duties, maintaining store aesthetics, and ensuring compliance with company policies and procedures. The Lead Cashier actively promotes Ulta Beauty's loyalty programs, including credit offerings, by engaging guests and associates alike. The position requires a passion for delivering outstanding guest experiences and a commitment to process excellence. It also demands strong interpersonal skills, a proactive leadership style, and the ability to influence peers to meet and exceed performance targets. Working a flexible schedule including evenings, weekends, and holidays, the Lead Cashier supports a vibrant retail environment that encourages professional development and exceptional retail performance. Overall, this role is vital in driving the store's success by ensuring smooth operation of the cashwrap area while upholding Ulta Beauty’s commitment to quality service and beauty empowerment.

Job Requirements

high school diploma preferred
two years of relevant work experience or equivalent combination of education and experience preferred
ability to work a flexible schedule including days, evenings, weekends, and holidays
must be at least 18 years of age
continuous mobility throughout store during shift
frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching
frequent lifting and/or moving up to 25 lbs
ability to coordinate and manipulate objects during shift

Job Qualifications

high school diploma preferred
two years of relevant work experience or equivalent combination of education and experience preferred
proven ability to delegate, multi-task, and problem-solve
demonstrated knowledge and passion for guest service and competency for selling
experience addressing guest concerns promptly and professionally
demonstrated experience in exceeding sales goals and training new hires
proficient with basic technology including Point of Sale system and Apple devices
excellent written and verbal communication skills
strong collaboration and interpersonal skills
ability to work independently and as part of a team
ability to build and maintain strong customer relationships
ability to react under pressure, use good judgment, and be flexible and adaptable

Job Duties

contribute to meeting or exceeding store goals related to retail and service sales, omni-channel, guest loyalty including credit, and retail shrink
ensure each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service, and recommending products and services
handle sales, refunds, and exchanges courteously
pair guests with associates for makeup applications, skincare analysis, and product demonstrations
book appointments and support execution of services and in-store events
maintain replenishment, organization, and maintenance of cashwrap displays and supplies
support leadership team with register functions, cashier chat ins and chat outs, and associate exit inspections
promote benefits of guest loyalty program including credit and Ulta Beauty app
assist in training new cashiers and cross-training associates
engage and influence peers for productivity and performance
ensure compliance with policies, procedures, and standards
complete transactions and control cash and media according to company policies
maintain outstanding store standards and cleanliness
protect company assets by following operating procedures
participate in ongoing training
collaborate with managers and associates to grow the business