Lead Cashier

Shrewsbury, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $16.94 - $23.00

Work Schedule

Flexible

Benefits

Fuel discount

nation-wide medical plan

Dental Insurance

Vision Insurance

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a prominent and industry-leading network of travel centers that operates over 750 retail and fueling locations across 44 states in the U.S. and six Canadian provinces. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has grown to employ more than 30,000 team members. The company is dedicated to fueling people and keeping North America moving through its people-first culture, core values, and strong commitment to community involvement and giving back. Pilot Company operates multiple divisions including energy and logistics, which feature one of the largest tanker fleets in the industry and provide critical services to oil operations in the busiest basins nationwide. The company’s expertise extends across various sectors such as supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing. The company fosters an inclusive environment where all qualified applicants receive consideration regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected statuses. Military personnel are especially encouraged to apply.

This role focuses on providing operational support to the restaurant management team at Pilot Company. The position involves supervising restaurant activities primarily during non-peak service hours but may extend to other shifts as needed. The successful candidate will play a pivotal role in maintaining the Brand and PTC restaurant operational standards to ensure high-quality service and customer satisfaction. Responsibilities include maintaining hospitality and speed of service goals, managing food preparation and cash handling procedures, directing team members during shifts, assisting with training and cross-training, monitoring labor usage in alignment with company policies, and ensuring the restaurant meets cleanliness and safety standards. The role demands a hands-on leader who can work alongside hourly staff and effectively communicate with the Restaurant General Manager on performance and disciplinary matters. The hourly pay rate for this position starts between $16.94 and $23.00. The position offers a dynamic work environment where the candidate contributes directly to the operational success and customer experience of Pilot Company’s restaurants. The role supports the company’s broader commitment to operational excellence and a culture that values employee development and community impact.

Job Requirements

High school diploma or equivalent
Previous experience in restaurant operations or management preferred
Ability to work flexible hours including nights, weekends, and holidays
Strong leadership capabilities
Good communication skills
Ability to stand for extended periods
Basic math skills
Ability to handle cash accurately
Must be at least 18 years old
Ability to work in a team environment
Must comply with all safety and health regulations

Job Qualifications

High school diploma or equivalent
Previous restaurant supervisory or management experience preferred
Strong leadership and interpersonal skills
Ability to work in a fast-paced environment
Excellent communication and organizational skills
Knowledge of food safety and cash handling procedures
Ability to train and mentor team members
Reliable and punctual
Basic computer skills
Ability to follow established procedures and policies

Job Duties

Maintains Brand and PTC restaurant operational standards
Executes shift plan
Follows up assigned tasks
Assists management team
Works hourly positions
Monitors food prep and register procedures and cash handling policies and processes
Accountable for hospitality and speed of service (SOS) goals at all times according to Brand and PTC Hospitality standards
Provides direction to team members during shift
Ensures restaurant cleaning processes and methods are followed
Monitors labor usage and break policy according to Blue Cube
Adheres to restaurant plans/objectives as set by Restaurant General Manager
Assists with training and cross training of team members as directed
Adheres to all Brand and PTC processes and policies
Monitors register procedures and cash handling policies and processes
Maintains safe working conditions by following all safety and security policies and processes
Ensures all team members are adhering to Brand and PTC's dress code standards
Follows all Brand maintenance processes and methods
Advises Restaurant General Manager as to performance/discipline problems
Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
Ensures compliance of Brand and PTC marketing and ensures products are available and fresh
Works hourly positions
Other duties as assigned by management