Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.75 - $23.65
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Savings Plans
Employee assistance program
Paid Time Off
Tuition Reimbursement
myFlexPay
Job Description
Sunrise Senior Living is a prominent healthcare company dedicated to enriching the lives of seniors by promoting a supportive, compassionate, and empowering environment. Renowned for its commitment to providing seniors with quality care and services, Sunrise has been certified multiple times as a Great Place to Work®. This certification not only reflects the organization's dedication to fostering an exceptional workplace culture but also highlights its reputation as a respected leader in senior living communities nationwide. Sunrise Senior Living operates a network of residential communities that offer personalized care tailored to meet the unique needs of each resident. These communities are designed to promote independence, dignity, and a high quality of life for older adults in a warm and engaging setting. The company emphasizes collaboration, respect, and service as foundational aspects of its mission to champion the quality of life for all seniors.
At Sunrise Senior Living, the role of Lead Care Manager is essential to sustaining the standard of excellence the company is known for. The Lead Care Manager acts as a pivotal leader within the care team, guiding and supporting a group of Care Managers or Designated Care Managers during each shift. This position focuses on ensuring that residents receive quality care that aligns precisely with their Individualized Service Plans (ISP). The Lead Care Manager is a hands-on leader who leads by example and ensures that all activities, care documentation, and interactions comply with federal, state, provincial, and local regulations as well as Sunrise's own policies and procedures.
This is a full-time leadership role situated at Sunrise at East 56th community, identified by Job ID 2026-236963. The selected candidate will play an integral role in supervising attendance, managing shift logistics, fostering team collaboration, and monitoring the accuracy of care services provided to residents. Alongside overseeing day-to-day operations, the Lead Care Manager supports the delivery of Activities of Daily Living (ADL) services, encourages meaningful resident engagement in life enrichment programs, and coaches staff on hospitality during meal services.
In this leadership capacity, the Lead Care Manager also handles critical documentation that bridges care gaps and promotes compliance with Sunrise's meal, rest periods, and timekeeping policies. The role demands flexibility, as the Lead Care Manager may be required to work holidays, evenings, weekends, and additional shifts. It further includes responsibilities such as participating in team meetings, supporting onboarding processes, leading interviews, maintaining safety standards, incident reporting, and contributing to performance reviews.
Candidates for this role must have a strong commitment to senior care, demonstrated leadership competencies, and must maintain certifications such as CPR, First Aid, and Medication Management. Prior experience working with seniors and the ability to effectively communicate with residents, families, and team members is essential. Sunrise encourages a positive and professional work environment, valuing the projection of a friendly image and teamwork to enhance the overall quality of life for residents.
Sunrise Senior Living offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, retirement savings plans, employee assistance programs, paid time off, tuition reimbursement, and innovative pay options like myFlexPay. The organization prioritizes health and safety, requiring pre-employment screenings such as drug tests, tuberculosis tests, background checks, and possibly vaccinations as mandated by authorities.
In summary, joining Sunrise Senior Living as a Lead Care Manager means becoming part of a purpose-driven team dedicated to making a positive difference in seniors' lives, while fostering personal growth and career advancement in a supportive and rewarding environment.
At Sunrise Senior Living, the role of Lead Care Manager is essential to sustaining the standard of excellence the company is known for. The Lead Care Manager acts as a pivotal leader within the care team, guiding and supporting a group of Care Managers or Designated Care Managers during each shift. This position focuses on ensuring that residents receive quality care that aligns precisely with their Individualized Service Plans (ISP). The Lead Care Manager is a hands-on leader who leads by example and ensures that all activities, care documentation, and interactions comply with federal, state, provincial, and local regulations as well as Sunrise's own policies and procedures.
This is a full-time leadership role situated at Sunrise at East 56th community, identified by Job ID 2026-236963. The selected candidate will play an integral role in supervising attendance, managing shift logistics, fostering team collaboration, and monitoring the accuracy of care services provided to residents. Alongside overseeing day-to-day operations, the Lead Care Manager supports the delivery of Activities of Daily Living (ADL) services, encourages meaningful resident engagement in life enrichment programs, and coaches staff on hospitality during meal services.
In this leadership capacity, the Lead Care Manager also handles critical documentation that bridges care gaps and promotes compliance with Sunrise's meal, rest periods, and timekeeping policies. The role demands flexibility, as the Lead Care Manager may be required to work holidays, evenings, weekends, and additional shifts. It further includes responsibilities such as participating in team meetings, supporting onboarding processes, leading interviews, maintaining safety standards, incident reporting, and contributing to performance reviews.
Candidates for this role must have a strong commitment to senior care, demonstrated leadership competencies, and must maintain certifications such as CPR, First Aid, and Medication Management. Prior experience working with seniors and the ability to effectively communicate with residents, families, and team members is essential. Sunrise encourages a positive and professional work environment, valuing the projection of a friendly image and teamwork to enhance the overall quality of life for residents.
Sunrise Senior Living offers a comprehensive benefits package including medical, dental, vision, life and disability insurance, retirement savings plans, employee assistance programs, paid time off, tuition reimbursement, and innovative pay options like myFlexPay. The organization prioritizes health and safety, requiring pre-employment screenings such as drug tests, tuberculosis tests, background checks, and possibly vaccinations as mandated by authorities.
In summary, joining Sunrise Senior Living as a Lead Care Manager means becoming part of a purpose-driven team dedicated to making a positive difference in seniors' lives, while fostering personal growth and career advancement in a supportive and rewarding environment.
Job Requirements
- High school diploma or GED strongly preferred and may be required per state/provincial regulations
- Ability to read and write and communicate effectively with care managers, community managers, residents, and family members
- Maintain CPR, first aid, medication management, and other applicable certifications as required by Sunrise and state/provincial regulations
- Must be at least 18 years of age
- Previous experience working with seniors and desire to serve and care for seniors
- Demonstrate leadership competencies
- Ability to make choices, decisions, and act in residents' best interests
Job Qualifications
- High School diploma or GED strongly preferred and may be required per state/provincial regulations
- Ability to read and write and communicate effectively with Care Managers, Community Managers, residents, and family members
- Maintain CPR, First Aid, Medication Management, and other applicable certifications as required by Sunrise and state/provincial regulations
- Must be at least 18 years of age
- Previous experience working with seniors and desire to serve and care for seniors
- Demonstrate leadership competencies
- Ability to make choices, decisions, and act in residents' best interests
Job Duties
- Provide supervisory support by taking attendance at the beginning of every shift, managing call-offs/no shows, sending open shift messages, and responding to shift requests
- Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their Individualized Service Plans (ISP)
- Assist with meal service in dining room and coach team members on hospitality standards during meal service
- Document care and services provided to residents accurately, review care manager documentation throughout shift, and identify and bridge gaps in documentation by coaching team members
- Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies, monitor team member break schedule and duration, ensure care managers clock in/out using correct job codes, and coach team members as required
- Display and encourage flexibility in work schedule by working holidays, evenings, weekends, and additional shifts when necessary
- Prepare for shift by obtaining resident group assignments before care managers arrive and print and hand out to appropriate care managers
- Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers
- Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call off on day and evening shifts
- Cross train and possess credential (including certifications where required) to safely administer medications if needed during times of high volume or unexpected absence
- Lead by example when clocking in/out and taking proper meal/rest breaks
- Participate in group interview process including job preview video and community tour
- Support onboarding of new team members including shadowing and skills demonstration
- Maintain a safe and secure environment for all staff, residents, and guests by following established safety standards and actively support safety practices
- Report incidents and complete appropriate paperwork immediately
- Communicate any observed or suspected resident change of condition to the department care coordinator and assist care coordinators when required in development and/or updates to ISPs and communicating with residents and families
- Prevent and handle conflict by working with the team towards solutions and communicate issues to department care coordinator when necessary
- Contribute to care manager annual performance review by providing feedback to department care coordinator
- Project a positive, professional, and friendly image through action, words, and dress
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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