Lead Bartender, Nobu (Caesars New Orleans)

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

flexible scheduling

Job Description

Caesars New Orleans Casino & Hotel is a premier destination property located in the heart of New Orleans, known for its vibrant atmosphere and exceptional guest experiences. This establishment is part of Caesars Entertainment, the largest casino-entertainment company in the U.S. and a globally recognized brand with a rich history dating back to 1937. Caesars Entertainment operates numerous resorts and casinos under well-known brand names such as Caesars®, Harrah's®, Horseshoe®, and Eldorado®. The company is committed to operational excellence, exceptional guest service, and technological innovation, aiming to create spectacular, immersive worlds that inspire and connect people. Caesars New Orleans Casino has been recognized as one of the best places to work in the city and was named the #1 Large Employer by the Times-Picayune Top Workplaces program, reflecting its dedication to fostering a positive workplace culture and employee development.

At Caesars New Orleans, the mission is to "Create the Extraordinary" by providing unique, memorable experiences for guests through hospitality, teamwork, and a commitment to quality. The company’s values emphasize blazing the trail, winning together, and being all-in on service, ensuring that every team member upholds these principles in their daily work. The People Planet Play framework further exemplifies Caesars Entertainment’s dedication to corporate social responsibility, focusing on economic development, wellbeing of employees and their families, and positive community impact.

The Lead Bartender role at Nobu, a distinguished restaurant within Caesars New Orleans, is a vital leadership position responsible for delivering prompt, friendly, and excellent service to guests. The Lead Bartender acts as a coach and mentor for the bar team, ensuring that service standards are consistently met throughout every shift. This role requires the bartender to handle all aspects of bar operations, support their team in serving food and drinks, and maintain a high standard of professionalism and courtesy. With a focus on elevated guest service, the Lead Bartender oversees bar staff behavior and appearance, manages cash transactions, conducts inventory counts, and assists in training new staff members. The role also involves coordinating with other team leads, leading meetings, contributing to tip committees, and ensuring compliance with company policies.

Effective communication and conflict resolution skills are essential as the Lead Bartender addresses guest concerns promptly and ensures a welcoming environment. The position demands multitasking abilities, leadership, and a strong knowledge of cocktails, beer, wine, and sake. This position is suitable for someone with previous high-volume bartending experience who thrives in a fast-paced, upscale hospitality environment and is committed to excellence in both service and management. The work schedule is flexible and may include nights, weekends, holidays, and overtime, reflecting the dynamic nature of the hospitality industry.

Job Requirements

High school diploma or equivalent preferred
minimum of three to five years bartending experience in a high-volume restaurant
knowledge of beer, wine, sake, cocktail recipes and preparation
understands variance policy of cash drawer and maintains low variance
outstanding public relations skills and outgoing personality
ability to read and write English sufficiently
remaining calm in a fast-paced atmosphere
basic math skills
able to count cash drawer accurately
excellent conflict resolution skills
demonstrates high leadership, organization, attention-to-detail, and urgency
displays a positive and friendly attitude toward guests
observant and quick to respond to situations while multitasking
available to work flexible schedule including nights, weekends, holidays, and overtime
maintains neat, professional, well-groomed appearance and upholds company dress standards
able to maneuver all areas of the restaurant throughout entire shift
able to quickly and accurately process cash transactions
able to tolerate areas with secondary smoke
able to work at fast pace and stressful situations
able to read, write, speak and understand English
able to respond to visual and aural cues

Job Qualifications

High school diploma or equivalent preferred
three to five years of experience as a bartender in a high-volume restaurant required
strong knowledge of beer, wine, sake, cocktail recipes, and preparation
outstanding public relations skills and outgoing personality
excellent conflict resolution skills
leadership and organizational abilities
strong attention to detail and a sense of urgency
ability to remain calm in fast-paced environments
effective communication skills in English
ability to multitask and handle multiple situations
commitment to professional appearance and upholding company standards

Job Duties

Handles all aspects of the bar operation during assigned shift
supports the team in delivering food and drink orders from guests or servers and provides prompt and courteous service while preparing drink orders according to request
conducts service at an elevated standard
ensures bar staff behavior and appearance are in compliance with established policy
reports to management daily before shift
checks in with hostess for daily reservation updates
ensures that guest’s problems or complaints are handled in an effective, courteous manner
directly oversees bar staff on assigned shift to ensure completion of all duties by team
coordinates with Server Lead for daily bar position assignments on floorplan
assigns daily opening and closing side work for bar team
conducts assigned duties according to procedures
greets guests quickly and courteously
assists with training new incoming staff and keeps daily shift log of progress with management
leads bi-weekly bar team meetings and contributes to Tip Committee meetings with Lead Servers and management
able to assist in and cover for all FOH positions of the bar team when required
handles and solves any concerns and questions from guests
keeps all guest areas clean and neat and complies with all appearance standards
assists bar manager with weekly and monthly inventory counts and alerts management of any items below par on the floor
responsible for accurate control of cash drawer and any overages or shortages from the shift
handles all daily cash transactions and cash tip logs for the floor staff
assists with organization and distribution of daily staff tips
logs all tip percentage changes for bar team
acts as a role model to other employees and encourages others to do the same
meets attendance guidelines and adheres to company policies, reporting any non-compliance
meets with Bar manager for weekly bar updates
shows creative skill and presentation for cocktail contributions to menu
exhibits excellent craft and classic cocktail knowledge behind the bar
performs expected elevated service standards including high-volume nights
able to open and close in any position on bar team
assists on the floor in any position
leads weekly pre-shift bar training for FOH staff
coaches FOH staff on beer, wine, sake, and cocktail knowledge
ensures all drinks are rung in correctly and guests are of legal drinking age by checking ID