Lead Barista - We Scream

Norfolk, VA, USA|

Job Overview

Compensation

Hourly

Exact $18.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

vacation

sick leave

Holiday pay

Pet insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Job Description

HEI Hotels & Resorts is proud to introduce the Marriott Virginia Beach Oceanfront Resort to its portfolio of distinguished hospitality properties. This upscale resort is situated directly on the Virginia Beach boardwalk, offering guests breathtaking views of the Atlantic Ocean. As part of the renowned Cavalier Resort campus, it represents an elevated coastal hospitality experience renowned throughout Virginia's beachfront communities. The resort provides upscale accommodations, multiple vibrant dining venues, modern meeting and event facilities, and a warm, welcoming atmosphere suited for both leisure and business travelers. HEI Hotels & Resorts is committed to excellence, driven by its passionate associates who ensure every guest experience is exceptional. HEI values its employees as the cornerstone of its success and is dedicated to fostering a supportive and empowering work environment. Competitive compensation, industry-leading tools, comprehensive training programs, and opportunities for professional growth are qualities that distinguish HEI as an employer of choice. The company also embraces diversity and inclusivity, encouraging candidates who are excited about the role to apply, regardless of whether they meet every listed qualification. Additionally, HEI values the experience of U.S. military veterans and encourages them to apply for suitable positions.

The role of Coffee Shop Supervisor at the Marriott Virginia Beach Oceanfront Resort is a critical leadership position responsible for overseeing daily operations within the Coffee Shop. This includes ensuring smooth service during breakfast, lunch, and dinner shifts while maintaining high standards of quality, hospitality, and guest satisfaction. The supervisor will manage staffing processes including interviewing, hiring, training, and motivating employees, as well as conducting performance evaluations and addressing any disciplinary matters when necessary. Operational duties include compliance with hotel standard operating procedures and health and safety regulations, budgeting and cost control to maximize profitability, and addressing customer needs and feedback to enhance the overall guest experience. The ideal candidate will possess strong management communication skills and the ability to make informed decisions based on company policies. This role carries significant responsibility for maintaining the operational excellence of the Coffee Shop, influencing customer satisfaction, and supporting the hotel's reputation for outstanding service.

Job Requirements

More than two years of post high school education
Two years of full employment in a related position with this company or other organization
Prior management experience preferred
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines
Supervision/management communication skills are required
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations
Ability to make occasional decisions which are generally guided by established policy and procedures
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Qualifications

More than two years of post high school education
Two years of full employment in a related position with this company or other organization
Prior management experience preferred
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work
May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines
Supervision/management communication skills are required
Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations
Ability to make occasional decisions which are generally guided by established policy and procedures
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc

Job Duties

Investigate and analyze current activities or information and make logical conclusions and recommendations
Ability to make decisions based on established policy and procedures
Manage the day to day operations of the store for breakfast, lunch and dinner periods as directed by the Manager
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members
Retain and motivate employees within the store
Assist with the implementation of company programs and manage the operations of the Store as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s)
Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects
Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service
Comply with attendance rules and be available to work on a regular basis
Perform any other job related duties as assigned