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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
employee discount
EAP
sick pay
Paid Time Off
maternity leave
Parental leave
Company paid holidays
Transit
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Healthcare spending account
Dependent care spending account
Disability Benefits
Life insurance
Tuition Reimbursement
Job Description
Barnes & Noble is a renowned bookstore and community hub that offers not only a vast selection of books but also a welcoming environment where readers and book lovers come together. Established as one of the leading booksellers in the United States, Barnes & Noble stores create inviting spaces that combine the love of literature with customer-centric service. The company values community engagement and fosters a culture where employees play an essential role in providing exceptional experiences. The Barnes & Noble bookstore is complemented by an in-store café where customers can enjoy a variety of beverages and snacks, enhancing their... Show More
Job Requirements
- High school diploma or equivalent
- previous barista or customer service experience
- leadership skills or willingness to develop in a leadership role
- ability to work flexible shifts including early mornings, late evenings, weekends, and holidays
- physical stamina for standing, bending, lifting, and walking
- strong communication skills
- dependable and punctual
- proactive and positive attitude
- ability to mentor and support team members
- knowledge of safety and hygiene procedures
Job Qualifications
- High school diploma or equivalent
- experience as a barista or in a similar customer service role
- leadership or supervisory experience preferred
- strong communication and interpersonal skills
- proficiency in drink preparation and food handling
- ability to coach and mentor team members
- good organizational and multitasking abilities
- basic knowledge of merchandising and inventory practices
- customer service excellence
- willingness to work flexible hours including weekends and holidays
- physical ability to stand for extended periods and perform repetitive tasks
Job Duties
- Maintain reliable and punctual attendance
- fill scheduling gaps and be flexible for early mornings, late evenings, weekends, and holidays
- lead by example with positivity, purpose, and energy
- support and consider colleagues by going out of your way to help
- provide cheerful and attentive customer service
- learn new skills and support others in skill development
- act as a resource addressing concerns and escalating issues
- use mastered skills to coach drink making and food preparation
- coach the café team in merchandising and maintaining bake case presentation and cleanliness
- guide baristas on visual merchandising and retail fixture maintenance
- improve register speed and accuracy through coaching
- support baristas in receiving deliveries and stocking with FIFO practices
- ensure café cleanliness with daily and weekly cleaning tasks
- support bookfloor presentation standards
- coach the team on loss prevention and safety
- place accurate food and beverage orders
- complete monthly inventory and waste logs
- coach team in food and beverage recommendations
- lead focus on key sales objectives such as promotions and membership
- use café training tools to broaden team experience
- uphold café safety, hygiene, and sanitation standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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