Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Flexible Schedule
Job Description
Barnes & Noble is a well-established and renowned bookstore chain that also boasts vibrant cafes within many of its locations. With a commitment to providing an exceptional customer experience, Barnes & Noble blends the love of books with the warmth of a cafe setting, making it a popular destination for customers looking to enjoy quality beverages and food alongside their favorite reads. As a company, Barnes & Noble values diversity, inclusion, and equal employment opportunity, reflecting its dedication to creating a welcoming environment for both customers and employees alike. The cafes offer a diverse menu of high-quality beverages and food... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience as a senior barista or in a barista role
- Ability to work on your feet for extended periods
- Strong communication skills
- Ability to train and coach others
- Capacity to multitask and prioritize in a fast-paced environment
- Physical ability to handle lifting, bending, and operating espresso machines
- Customer-focused attitude
- Ability to work collaboratively in a team environment
Job Qualifications
- Understand the cafe business and what it takes to be profitable
- Exhibit solid knowledge of cafe business and operations
- Understand and deliver excellent standards of service
- Demonstrate good decision making
- Shift gears quickly, prioritize and multi-task
- Show confidence
- Direct work with productive results
- Experience in training employees
- Ability to organize, plan and prioritize workload
- Able to delegate and to work through others
- Communicate effectively, collaboratively, and comfortably through and with others in the store and cluster
- Give feedback honestly and respectfully
- Previous exemplary experience in a senior barista or barista role
Job Duties
- Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, first by the example you set and second by the training you provide to baristas on how to deliver first-class service
- Ensure a vibrant Cafe that is welcoming to all customers with a stocked bake case, merchandise that is displayed neatly and a Cafe team that greets all customers with a smile
- Understand your customers and provide recommendations regarding the operations of the Cafe to help deliver great service
- Support positive sales results through efficient ordering and by understanding the connections to the operations and the P&L
- Coach and provide feedback to fellow baristas, in partnership with the CM to identify areas of growth and help them understand the connection of results and service
- Solve problems efficiently and correctly while being a support to others by helping to remove obstacles
- Engage customers in the store by optimizing cafe sales initiatives such as sampling, register promotions and the Cafe Mobile App
- Assist with the completion of and compliance to all visual merchandising standards in partnership with the CM
- Ensure the correct execution of all operational standards, in a timely manner and in accordance with cafe standards, safety and health codes
- Protect company assets by ensuring the accurate execution of all loss prevention procedures
- Communicate collaboratively with your store team, upholding the values of the company through fair and consistent feedback and respectful accountability
- Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter