Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible work schedule
Career development opportunities
Job Description
Pyramid Global Hospitality is a prominent hospitality management company operating a diverse portfolio of more than 200 hotels and resorts, employing over 18,000 associates across the United States, Caribbean, and Europe. With corporate offices situated in Boston, The Woodlands, Texas, and London, Pyramid combines a global scale of operations with a hands-on focus on exceptional service, operational excellence, and long-term partnerships. The organization includes various brands and services such as Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, their European hotel management company; and PYRAMIDWORKS, offering integrated workplace and facility services.
The company’s culture revolves around people, emphasizing respect, support, and empowerment of associates to grow their careers. Employees have the opportunity to collaborate with experienced leaders, take on meaningful challenges, and gain exposure to a varied portfolio of properties, brands, and markets. Pyramid has earned recognition from major publications like USA Today, The Boston Globe, and The Houston Chronicle as one of the best places to work, with travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, reflecting its commitment to service excellence and employee satisfaction.
The position is based at OKANA Resort and Indoor WaterPark in Oklahoma City, Oklahoma. OKANA Resort is located along the scenic Oklahoma River in the vibrant Horizons District near downtown Oklahoma City. This resort offers a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites including premium riverfront accommodations, multiple dining options, and expansive meeting and event spaces covering 30,000 square feet. OKANA provides a unique, world-class environment for exceptional hospitality services and career opportunities in the food and beverage sector.
The role available is for a Part-Time Team Lead within the Food & Beverage department, offering an hourly wage range of $14.00 to $16.00. The Team Lead is critical in overseeing daily team operations, ensuring service excellence, and supporting departmental goals. This leadership position involves providing guidance, coaching, and support to team members while maintaining productivity, quality, safety, and guest satisfaction. The Team Lead acts as the primary liaison between frontline staff and management, facilitating smooth operations and fostering a positive, professional workplace.
The company’s culture revolves around people, emphasizing respect, support, and empowerment of associates to grow their careers. Employees have the opportunity to collaborate with experienced leaders, take on meaningful challenges, and gain exposure to a varied portfolio of properties, brands, and markets. Pyramid has earned recognition from major publications like USA Today, The Boston Globe, and The Houston Chronicle as one of the best places to work, with travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, reflecting its commitment to service excellence and employee satisfaction.
The position is based at OKANA Resort and Indoor WaterPark in Oklahoma City, Oklahoma. OKANA Resort is located along the scenic Oklahoma River in the vibrant Horizons District near downtown Oklahoma City. This resort offers a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites including premium riverfront accommodations, multiple dining options, and expansive meeting and event spaces covering 30,000 square feet. OKANA provides a unique, world-class environment for exceptional hospitality services and career opportunities in the food and beverage sector.
The role available is for a Part-Time Team Lead within the Food & Beverage department, offering an hourly wage range of $14.00 to $16.00. The Team Lead is critical in overseeing daily team operations, ensuring service excellence, and supporting departmental goals. This leadership position involves providing guidance, coaching, and support to team members while maintaining productivity, quality, safety, and guest satisfaction. The Team Lead acts as the primary liaison between frontline staff and management, facilitating smooth operations and fostering a positive, professional workplace.
Job Requirements
- High school diploma or equivalent
- minimum 2 years of supervisory or leadership experience
- strong verbal and written communication skills
- ability to lead and motivate team members
- problem-solving and decision-making skills
- ability to work in a fast-paced environment
- proficiency with Microsoft Office
- ability to stand and walk for extended periods
- ability to work flexible hours including weekends, evenings, and holidays
Job Qualifications
- High school diploma or equivalent
- associate or bachelor’s degree preferred
- minimum 2 years of supervisory, leadership, or related operational experience
- strong verbal and written communication skills
- proven ability to lead, motivate, and develop team members
- strong problem-solving and decision-making skills
- ability to work in a fast-paced environment and manage multiple priorities
- proficiency in Microsoft Office and operational systems as applicable
- ability to stand, walk, and perform physical duties as required by the department
- flexible schedule including weekends, evenings, and holidays as needed
Job Duties
- Lead and support team members throughout daily operations
- monitor workflow and ensure tasks are completed efficiently
- maintain a professional, safe, and productive work environment
- communicate operational updates and priorities to team members
- address routine employee and customer concerns
- complete required reports and documentation
- ensure compliance with company policies and procedures
- conduct team briefings and shift meetings
- train, coach, and mentor staff members
- assist with scheduling and task assignments
- monitor performance metrics and productivity
- coordinate with management regarding operational needs
- assist with customer service escalations and problem resolution
- participate in management meetings and special projects
- support recruitment, interviewing, and onboarding activities
- assist with performance reviews and corrective action processes
- perform departmental duties as needed during staffing shortages
Job Criteria
Experience
No experience required
Job Location
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