Lead, Barista

SpartanNash, a proud member of the C&S Wholesale Grocers family of companies, is a leading food solutions company that excels in delivering ingredients for a better life to communities across the United States. Operating as a distributor, wholesaler, and retailer, SpartanNash has a vast global supply chain network dedicated to efficiently distributing grocery and household goods. Their diverse product range includes fresh produce and the well-loved Our Family® portfolio of products. SpartanNash serves an expansive clientele that includes national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the company’s own brick-and-mortar grocery stores, pharmacies, and fuel centers, covering all 50 states.

At SpartanNash, the team embodies the spirit of a “braggingly happy” culture, with members spanning various roles from bakery managers and order selectors to IT developers, finance vice presidents, HR business partners, and export specialists. This vibrant and inclusive workplace contributes to delivering remarkable customer experiences and driving the company’s growth and operational excellence.

This position of Coffee Shop Supervisor is based at the Grand Rapids, Michigan location and plays a pivotal role in ensuring top-tier customer service and operational success within the coffee shop department. The supervisor is tasked with directing and supervising all coffee shop associates, helping provide a consistently high standard of service to every guest. This role is fundamental in reaching the department’s sales and profit objectives, ensuring store shifts are managed effectively to support the overall financial health of the store.

The Coffee Shop Supervisor will oversee inventory control, guaranteeing that coffee shop products are fresh, of high quality, and properly rotated. Responsibilities also encompass verifying and receiving inventory deliveries, preparing beverages to company standards, and handling spoiled or damaged products according to established policies. Training and developing team members on department functions and suggestive selling techniques are key facets of this role, as is managing team scheduling and productivity to meet or exceed targets.

This role requires familiarity with all coffee shop products, understanding their differences in price, taste, preparation, and use, and maintaining a clean, well-stocked, and attractive department environment. Additional duties may be assigned to adapt to evolving business needs. SpartanNash emphasizes associate development and fosters an inclusive and supportive culture, making the Coffee Shop Supervisor position an excellent opportunity for candidates passionate about hospitality, team leadership, and operational excellence.

The role demands physical stamina for standing, walking, lifting up to 50 pounds occasionally, and working in varied retail conditions. SpartanNash offers a robust and competitive Total Rewards benefits package and is committed to equal employment opportunities, valuing diversity and inclusion. However, sponsorship for work visas is not available for this role, underscoring the need for candidates to meet all work authorization requirements independently.