Law Firm Office Services Site Manager - R-00320 Law Firm Office Services Site Manager
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Benefits
401(k)
401(k) matching
Dental Insurance
Employee assistance program
Flexible spending account
Health Insurance
Health savings account
Life insurance
Paid Time Off
Parental leave
Tuition Reimbursement
Vision Insurance
Job Description
Opensity Solutions is a reputable company specializing in providing comprehensive administrative and operational support services to various professional sectors, including legal firms. Known for their commitment to excellence and customer satisfaction, Opensity Solutions partners with high-profile clients to ensure seamless workplace operations. Their collaborative approach and dedication to service make them a trusted partner for businesses seeking efficient and professional support solutions. With a focus on fostering career growth and professional development, Opensity Solutions offers dynamic work environments and opportunities for advancement within their teams.
The Site Manager position available at a law firm client’s downtown office is a crucial role within Opensity Solutions’ operational framework. This full-time role offers a competitive salary ranging from $50,000 to $60,000 annually, potentially supplemented by annual bonuses contingent on performance and other factors. The Site Manager acts as the principal liaison between Opensity Solutions and the client, ensuring the smooth delivery of various administrative support services such as copy, print, mail, hospitality, facilities, and receptionist services. The role demands a high level of professionalism, excellent customer service capabilities, and leadership skills.
As Site Manager, you will be responsible for overseeing day-to-day operational activities, managing a dedicated team, and promoting an environment of continuous improvement. Your leadership will drive staff development and engagement, ensuring that all personnel meet performance standards and work harmoniously to deliver exceptional service to end-users at the site. You will play a pivotal role in recruiting, training, and evaluating team members, ensuring compliance with operational requirements without incurring unnecessary overtime.
A key aspect of the role involves maintaining open and effective communication among stakeholders, including the client’s administration and site employees. You will demonstrate detailed knowledge and proficiency regarding the company’s products, services, turnaround times, delivery schedules, and guarantees, sharing this knowledge with both your team and clients. This position requires sharp problem-solving skills, a proactive mindset, and an ethical approach to managing site operations.
Working in a professional legal office environment, you will embrace a concierge-style customer service philosophy, elevating the client’s experience and fostering positive relationships through attentive and responsive service. The Site Manager role is ideal for someone who thrives in dynamic settings and is motivated by the opportunity to grow their career within a respected organization. If you are detail-oriented, possess strong communication skills, and have the initiative to work independently with minimal supervision, this role provides a rewarding and challenging professional path alongside a comprehensive benefits package.
The Site Manager position available at a law firm client’s downtown office is a crucial role within Opensity Solutions’ operational framework. This full-time role offers a competitive salary ranging from $50,000 to $60,000 annually, potentially supplemented by annual bonuses contingent on performance and other factors. The Site Manager acts as the principal liaison between Opensity Solutions and the client, ensuring the smooth delivery of various administrative support services such as copy, print, mail, hospitality, facilities, and receptionist services. The role demands a high level of professionalism, excellent customer service capabilities, and leadership skills.
As Site Manager, you will be responsible for overseeing day-to-day operational activities, managing a dedicated team, and promoting an environment of continuous improvement. Your leadership will drive staff development and engagement, ensuring that all personnel meet performance standards and work harmoniously to deliver exceptional service to end-users at the site. You will play a pivotal role in recruiting, training, and evaluating team members, ensuring compliance with operational requirements without incurring unnecessary overtime.
A key aspect of the role involves maintaining open and effective communication among stakeholders, including the client’s administration and site employees. You will demonstrate detailed knowledge and proficiency regarding the company’s products, services, turnaround times, delivery schedules, and guarantees, sharing this knowledge with both your team and clients. This position requires sharp problem-solving skills, a proactive mindset, and an ethical approach to managing site operations.
Working in a professional legal office environment, you will embrace a concierge-style customer service philosophy, elevating the client’s experience and fostering positive relationships through attentive and responsive service. The Site Manager role is ideal for someone who thrives in dynamic settings and is motivated by the opportunity to grow their career within a respected organization. If you are detail-oriented, possess strong communication skills, and have the initiative to work independently with minimal supervision, this role provides a rewarding and challenging professional path alongside a comprehensive benefits package.
Job Requirements
- High school diploma or equivalent
- Previous management experience in a client service field
- Detail oriented with good verbal and written communication skills
- Ability to resolve complaints
- Strong initiative
- Ability to work independently with minimal supervision
- Working knowledge of Microsoft Word, Excel and Outlook
- Ability to lift or move 40 lbs or greater
- Ability to grasp, lift or carry packages on wheeled cart with 75 lbs load capacity
- Ability to walk, bend, kneel, stand or sit for extended periods
Job Qualifications
- High school diploma or equivalent
- Previous management experience in a client service oriented field
- Detail oriented with good verbal and written communication skills
- Ability to resolve complaints effectively
- Strong initiative with the ability to work independently
- Proficiency in Microsoft Word, Excel and Outlook
- Ability to lift or move 40 lbs or more
- Ability to handle packages on wheeled carts with up to 75 lbs capacity
- Ability to walk, bend, kneel, stand or sit for extended periods
Job Duties
- Serve as the principal liaison between Opensity Solutions, the client's administration and site employees
- Provide elevated concierge style customer service to all end-users
- Provide onsite leadership and encourage staff development
- Continuously seek opportunities to increase operational efficiency
- Recommend capability enhancements to key contacts
- Explain products, services, turnaround times, delivery schedules and guarantees
- Recruit, interview, hire, train, manage and evaluate personnel
- Schedule personnel to meet performance standards and coverage requirements
- Compile and report data to provide monthly management reports
- Demonstrate high ethical standards, integrity, work ethic and loyalty
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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