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Laundry Supervisor

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Company-paid disability
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time

Job Description

This position is with a reputable hotel known for its commitment to providing exceptional guest experiences and high-quality service. The hotel prides itself on maintaining excellent standards in hospitality and cleanliness, ensuring every guest enjoys a comfortable and memorable stay. As part of the hotel's dedicated operations team, the laundry department plays a critical role in supporting these standards by handling all linen and textile cleaning functions efficiently and effectively. The hotel utilizes modern laundry equipment and adheres strictly to hygiene and safety protocols, reflecting its dedication to service excellence and operational reliability.

The role of Laundry Supervisor involves overseeing the daily laundry operations and managing the team of laundry attendants to maximize efficiency and maintain the highest level of cleanliness and care for all linens and textiles used within the hotel. This leadership position requires hands-on involvement in laundering various items including clothing, sheets, blankets, and other hospitality linens. The supervisor is responsible not only for operational oversight but also for the maintenance of all laundry machinery and ensuring compliance with safety and hygiene regulations. The ideal candidate will have prior experience in a laundry facility and possess strong leadership skills to motivate and guide the laundry staff while managing inventory and equipment upkeep. The supervisor also acts as a key point of contact for guest interactions related to laundry services, ensuring all guests’ needs and expectations are met promptly and professionally.

The Laundry Supervisor will be instrumental in ensuring the seamless flow of laundry processes, from washing and drying through ironing and folding, thereby supporting the housekeeping and food and beverage departments indirectly by providing clean and high-quality linens. The role calls for excellent organizational skills and the ability to prioritize multiple tasks in a fast-paced environment. The Laundry Supervisor must also foster a teamwork-oriented atmosphere that promotes safety and operational accountability among staff members. With a focus on quality control, this position requires an individual who can inspect linens rigorously to ensure all items exceed the hotel’s high standards for cleanliness, presentation, and condition.

This is a full-time employment opportunity that offers a comprehensive benefits package to support the wellbeing and professional growth of the successful candidate. The role demands a proactive individual who is eager to contribute to the hotel’s success by maintaining an efficient and effective laundry operation that enhances overall guest satisfaction and operational excellence.

Job Requirements

  • At least 1-2 years of experience working in a laundry facility
  • HS diploma or equivalent preferred

Job Qualifications

  • Ability to effectively lead motivate and manage a team of laundry staff
  • Ability to communicate effectively with staff and other departments such as housekeeping and food and beverages to ensure that operational needs are met
  • Ability to prioritize tasks manage time effectively and meet deadlines
  • Requires thorough understanding of laundry processes and equipment
  • Ability to follow instructions and monitor associates to ensure they are laundering correctly
  • Ability to move or lift heavy objects
  • Knowledge of the material safety data sheet when using chemicals and safety rules when working around machinery

Job Duties

  • Supervise laundry staff to maximize efficiency of the laundry to exceed guest's expectations
  • Manage and direct the laundry team including task assignments monitoring performance and providing training and support
  • Ensure that all laundry staff adhere to hotel policies and procedures including safety and hygiene regulations
  • Load articles into washer and add specified amount of detergent soap or other cleaning agent
  • Turn valve to fill washer with water and start machine that automatically washes and rinses articles
  • Lift clean wet articles from washer and place them successively into wringers and driers for measured time cycles
  • Sort dried articles according to identification number or type
  • Fold and place item in appropriate storage bin
  • Inspect linens and textiles to ensure they meet hotels quality standards for cleanliness presentation and condition
  • Iron all table linens
  • Lubricate machines using grease gun and oil can
  • Ensure all equipment is clean and functional perform routine maintenance and report any malfunctions
  • Ensure laundry room is clean and free from obstruction and debris
  • Track and manage laundry inventory including detergents cleaning agents towels and linens
  • Take the initiative to greet guests in a friendly and warm manner
  • Address and resolve any guest complaints related to laundry services
  • Other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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