LaRive Spa - Spa Concierge

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $17.25

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

The Kalispel Tribe of Indians offers a distinguished Spa Concierge position within its upscale Spa facility located at Northern Quest Resort and Casino. The Kalispel Tribe of Indians is a federally recognized tribal government known for its commitment to providing excellent services and environments that honor tribal heritage and promote economic development. Northern Quest Resort and Casino is a prominent entertainment destination that blends luxury accommodations, gaming, dining, and wellness offerings including a tranquil spa experience designed to cater to a diverse clientele seeking relaxation, rejuvenation, and exceptional hospitality.

This Spa Concierge role is a pivotal part of the custom... Show More

Job Requirements

High school diploma or GED
three plus years retail experience in upscale retail
computer literate with Microsoft and other software knowledge
excellent guest service, organizational, communication and interpersonal skills
ability to communicate pleasantly with proper grammar
proficient typing and writing skills
ability to compute basic mathematics
ability to multitask
regular attendance
ability to work varying schedules
comply with facility safety and operational rules
maintain knowledge of all spa services and products
ability to obtain and maintain Tribal Work Permit
mandatory Alcohol Server Training (MAST) certification
Washington State Food Worker Card
Hepatitis A vaccination
complete NQRC Alcohol Server Training
Hepatitis B shots
ability to stand up to 8 hours and lift up to 20 pounds
ability to remain stationary for extended periods
ability to communicate verbally
ability to perform repetitive wrist and hand movements

Job Qualifications

High School Diploma or GED
three plus years of retail experience in an upscale retail environment such as a three-diamond spa, cosmetic boutique, or similar
computer literate with working knowledge of Microsoft programs and other software
excellent guest service skills
strong organizational and communication skills
interpersonal skills with pleasant communication and proper grammar
proficient typing and writing skills
ability to perform basic mathematical computations
ability to multitask between front desk operations, operational issues, and staff member needs
completion of mandatory Alcohol Server Training (MAST)
possession of Washington State Food Worker Card
up-to-date Hepatitis A and B vaccinations

Job Duties

Ensure compliance with internal controls and department policies and procedures
promote and sell spa products and services
schedule spa and salon services for individuals and groups using reservation software
recommend and upsell spa services
accurately input and access data in the computer system
remain stationary at assigned post for extended periods
operate point of sale process and handle cash and credit card transactions
perform job functions with minimal supervision
focus attention on guest needs while remaining calm and courteous
promote positive relations with all individuals approaching the spa reception area
think clearly and make concise decisions
prioritize, organize and follow up
focus attention on details
greet each guest warmly and bid farewell
dispense and serve wine
answer telephone promptly using scripted spa etiquette
accommodate guest requests expediently and courteously
handle guest complaints positively ensuring guest satisfaction
provide treatment providers with accurate daily schedules
notify management of maintenance and service recovery issues
perform any tasks assigned by management
ensure accuracy of all monies and keep bank secure
secure assigned keys
access all computer system functions per spa specifications
set up workstations and maintain cleanliness
use guest names at all times
attend required meetings and training sessions
maintain consistent attendance record
may serve as panelist for internal review hearings
perform other duties as assigned by management

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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