
Job Overview
Benefits
Medical
Dental
Vision
401(k)
Family planning/fertility assistance
STD/LTD/Basic Life/AD&D
Legal-aid program
Employee assistance program (EAP)
paid time off (PTO)
Training and development opportunities
Job Description
Chickasaw Nation Industries, Inc. (CNI) is a diversified holding company with multiple subsidiaries operating across various industries including technology, infrastructure and engineering, health, manufacturing, public safety, consulting, and transportation. Serving both federal government and commercial enterprises, CNI is committed to supporting the economic development and long-term viability of the Chickasaw Nation and its citizens by reinvesting a portion of its profits back into the community. This commitment reflects its role as a socially responsible enterprise focused on creating sustainable growth opportunities and improving quality of life for Chickasaw citizens.
As a federal contractor, Chickasaw Nation Industries, Inc. adheres strictly to federal regulations including the Federal Controlled Substance Act, ensuring a drug-free workplace. The company values professionalism, compliance, and customer service excellence, offering full-time employees premium benefits from their first day of employment, including medical, dental, and vision coverage, company life insurance, short-term and long-term disability insurance, 401(k) with immediate vesting, professional development assistance, legal aid programs, family planning and fertility assistance, personal time off, and observance of federal holidays.
The Public Room Contact Representative serves as a critical liaison between the public and CNI, providing exemplary customer service in person and over the phone. This role primarily supports the land management sector through assisting visitors with land, mineral, and survey records, and providing knowledgeable explanations regarding land status documents and policies. The position requires handling over-the-counter filings promptly and accurately, supporting complex case file and database queries, and examining legal documents to ensure proper routing and compliance. The Representative also manages cashiering duties, responsibly handling funds and processing payments related to park passes, maps, and minerals.
The role demands a high degree of accuracy, attention to detail, and responsiveness to both public inquiries and internal staff needs. Responsibilities include researching records using various digital platforms such as BLM Utah’s Interactive Web App, the Public Land Records website, and the General Land Office website. The Representative must be skilled at reading and interpreting Master Title Plats and historical index notations to verify land status and encumbrances. The position also encompasses administrative support duties such as scheduling meetings, coordinating travel arrangements, organizing office events, managing mail and package distribution, and maintaining detailed and organized records and databases.
This position is primarily office-based but may require physical activities like standing, walking, reaching, bending, and occasional lifting up to 40 pounds. The Representative must retain confidentiality of sensitive information in keeping with company policies and federal regulations.
Candidates should hold at least a high school diploma or GED with zero to one year of relevant experience or an equivalent combination of education and experience. While a college degree or coursework in natural resources is preferred, it is not required. The ability to obtain and maintain required customer clearance along with favorable National Agency Check with Inquiries (NACI) is mandatory. U.S. citizenship is required.
The estimated pay range for this role is $17-$19 per hour, with the final offer dependent on location, skillset, and experience. CNI is an Equal Opportunity Employer, including disability and veteran status. Joining Chickasaw Nation Industries means becoming part of a mission-driven organization dedicated to quality service, community support, and professional growth, backed by comprehensive benefits and a stable work environment.
As a federal contractor, Chickasaw Nation Industries, Inc. adheres strictly to federal regulations including the Federal Controlled Substance Act, ensuring a drug-free workplace. The company values professionalism, compliance, and customer service excellence, offering full-time employees premium benefits from their first day of employment, including medical, dental, and vision coverage, company life insurance, short-term and long-term disability insurance, 401(k) with immediate vesting, professional development assistance, legal aid programs, family planning and fertility assistance, personal time off, and observance of federal holidays.
The Public Room Contact Representative serves as a critical liaison between the public and CNI, providing exemplary customer service in person and over the phone. This role primarily supports the land management sector through assisting visitors with land, mineral, and survey records, and providing knowledgeable explanations regarding land status documents and policies. The position requires handling over-the-counter filings promptly and accurately, supporting complex case file and database queries, and examining legal documents to ensure proper routing and compliance. The Representative also manages cashiering duties, responsibly handling funds and processing payments related to park passes, maps, and minerals.
The role demands a high degree of accuracy, attention to detail, and responsiveness to both public inquiries and internal staff needs. Responsibilities include researching records using various digital platforms such as BLM Utah’s Interactive Web App, the Public Land Records website, and the General Land Office website. The Representative must be skilled at reading and interpreting Master Title Plats and historical index notations to verify land status and encumbrances. The position also encompasses administrative support duties such as scheduling meetings, coordinating travel arrangements, organizing office events, managing mail and package distribution, and maintaining detailed and organized records and databases.
This position is primarily office-based but may require physical activities like standing, walking, reaching, bending, and occasional lifting up to 40 pounds. The Representative must retain confidentiality of sensitive information in keeping with company policies and federal regulations.
Candidates should hold at least a high school diploma or GED with zero to one year of relevant experience or an equivalent combination of education and experience. While a college degree or coursework in natural resources is preferred, it is not required. The ability to obtain and maintain required customer clearance along with favorable National Agency Check with Inquiries (NACI) is mandatory. U.S. citizenship is required.
The estimated pay range for this role is $17-$19 per hour, with the final offer dependent on location, skillset, and experience. CNI is an Equal Opportunity Employer, including disability and veteran status. Joining Chickasaw Nation Industries means becoming part of a mission-driven organization dedicated to quality service, community support, and professional growth, backed by comprehensive benefits and a stable work environment.
Job Requirements
- Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property
- must be US citizen
- possess a favorable National Agency Check with Inquiries (NACI) at contract start date and maintain throughout the life of the contract
- ability to handle confidential information responsibly
- physical ability to lift and/or move up to 40 pounds
- able to sit, stand, walk, reach, bend, kneel, crouch, or crawl as required
- good vision acuity including close vision, distance vision, and depth perception
Job Qualifications
- High school diploma or GED
- zero to one year relevant experience or training
- strong customer service skills
- experience with recordkeeping and filing systems
- proficiency with computer applications and databases
- ability to interpret legal and land status documents
- excellent communication and organizational skills
- preferred coursework or degree in natural resources
Job Duties
- Prepares and distributes reports, correspondence, and routine communications
- screens calls, responds to or routes inquiries, and drafts appropriate follow-up messages
- maintains confidentiality of sensitive information and ensures compliance with company policies
- maintains and organizes files, databases, and archives of relevant records
- researches and retrieves land and mineral records using BLM Utah’s Interactive Web App, Public Land Records website, General Land Office website, and MLRS
- reads and interprets Master Title Plats and Historical Index notations to confirm land status and Federal encumbrances
- examines incoming legal documents, integrates them with existing case records, and routes them to the appropriate specialists for adjudication
- certifies scanned copies of Federal land records and makes case files available for public review
- prepares, dispatches, and tracks outgoing mail and packages via USPS, UPS, and FedEx
- receives, sorts, and distributes incoming mail and packages to staff
- processes payments for park passes, maps, and mining- and minerals-related transactions through the Collection and Billing System (CBS)
- serves as a backup CBS user, supporting other staff members with payment processing
- assists minerals staff with documentation and payment processing related to mining and minerals law
- assists with inventory management and distribution of maps
- schedules and coordinates meetings, travel, and group activities
- records meeting minutes and distributes to relevant parties
- organizes office events, including handling logistics
Job Criteria
Experience
No experience required
Job Location
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