Lancome - - Counter Manager - EVANSVILLE - EVANSVILLE, IN

Lancôme is a prestigious brand recognized worldwide for its luxurious service, innovative products, and the passionate people who bring the brand to life. With a rich heritage spanning over 80 years, Lancôme embraces the spirit of French elegance and inspires women globally to feel both happier and more beautiful. As a proud member of the L’Oréal Luxe portfolio, Lancôme is positioned within the leading beauty company in the world. The L’Oréal Luxe collection is accessible through multiple channels including department stores, cosmetics shops, travel retail outlets, exclusive brand boutiques, and dedicated e-commerce platforms. This broad market reach ensures that the brand maintains its status as a significant player in the luxury beauty industry.

The Lancôme Counter/Business Manager role embodies the brand’s commitment to excellence by focusing on maximizing team effectiveness and delivering exceptional customer experiences. This position is instrumental in representing the Lancôme brand within retail settings, typically employed by retail partners who manage the daily operations. The role emphasizes collaboration with Lancôme Field Sales and Training Executives and requires maintaining strong communication lines with retailer department managers and other key stakeholders to ensure seamless coordination and execution of brand initiatives.

This position holds responsibility for training and developing the store team of Beauty Advisors, assisting them in enhancing their product knowledge, improving performance, and achieving key performance indicators (KPIs). The Lancôme Counter/Business Manager mentors and coaches team members, facilitating personal and professional growth by providing ongoing education on luxury skincare, makeup artistry, and service behavior. They oversee daily retail operations, including restocking, cleaning, and inventory management, to maintain an optimal retail environment. Additionally, the manager coordinates customer events hosted in-store, strengthening customer engagement and loyalty to the Lancôme brand.

The position requires active participation in seasonal training seminars hosted by Lancôme, along with digital learning opportunities to stay updated with the latest product innovations and luxury service standards. This commitment to continuous learning ensures that the manager and their team provide a superior customer experience driven by expert knowledge and passion for beauty.

Candidates for this role should demonstrate strong written and verbal communication skills and be comfortable performing skincare services on clients where necessary, following comprehensive training and protocols. They must be physically capable of enduring extended periods on the sales floor and perform tasks involving some physical effort such as lifting boxes and navigating stairs or ladders.

Hourly compensation for the Lancôme Counter/Business Manager position ranges from $18 to $22 depending on location and experience, with the final employment offer and pay rate determined by the retailer partner. Candidates must be willing to work flexible schedules including nights, weekends, and holidays to meet business staffing needs. As an equal opportunity employer, Lancôme and its retailer partners ensure a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition, or disability.