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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $52,900.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive health insurance
wellness benefits
401(k) with Company Match
paid sick days
Paid vacation
Paid holidays
paid bereavement
Paid pet bereavement
Training and Development
career growth
Tuition Reimbursement
Pet insurance
Team member hotel rates
Employee Discounts
Other perks
Job Description
Loews Ventana Canyon Resort is a premier luxury destination located in Tucson, Arizona, renowned for its exceptional hospitality and breathtaking views of the Catalina Mountain range. As a distinguished member of the Loews Hotels & Co portfolio, which has been operating iconic hotels and resorts across the United States since 1960, the resort embodies a legacy of commitment to quality and guest satisfaction. Loews Ventana Canyon Resort offers a unique blend of natural beauty and sophisticated amenities, making it an ideal desert oasis for travelers seeking both relaxation and adventure. With a focus on delivering unparalleled guest experiences, the resort... Show More
Job Requirements
- high school diploma or equivalent
- minimum of 3 years experience in spa or hotel spa management
- ability to promote and maintain a professional working environment at all times
- ability to attend in conformance with all Loews standards
- thorough knowledge of hotel spa operations
- general knowledge of all hotel departments
- excellent communication skills
- effective leadership, organizational and management skills
- ability to excel in a fast pace environment
- ability to multi task
- proficiency in microsoft office
- ability to comprehend and follow instructions
- ability to make decisions without supervision
- ability to prioritize tasks
- ability to converse professionally with upset guests, supervisors and team members
- ability to work a flexible schedule including nights, weekends and holidays
Job Qualifications
- able to promote and maintain a professional working environment at all times
- able to attend in conformance with all Loews standards
- thorough knowledge of hotel spa operations
- general knowledge of all hotel departments
- excellent written and verbal communication skills
- effective leadership, organizational and management skills
- ablity to excel in a fast pace environment
- ability to multi task
- proficient in microsoft office, to include word, excel and powerpoint
- ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
- ability to converse professionally with upset guests, supervisors and team members during tense situations
- ability to work a flexible schedule to include nights, weekends and holidays
Job Duties
- oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
- responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
- responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
- responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
- ensure all staff maintains required licenses and certifications as required by law
- develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
- ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
- assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
- attend all training sessions and meetings as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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