Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $52,900.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive health insurance
wellness benefits
401(k) with Company Match
paid sick days
Paid vacation
Paid holidays
paid bereavement
Paid pet bereavement
Training and Development
career growth
Tuition Reimbursement
Pet insurance
Team member hotel rates
Employee Discounts
Other perks
Job Description
Loews Ventana Canyon Resort is a premier luxury destination located in Tucson, Arizona, renowned for its exceptional hospitality and breathtaking views of the Catalina Mountain range. As a distinguished member of the Loews Hotels & Co portfolio, which has been operating iconic hotels and resorts across the United States since 1960, the resort embodies a legacy of commitment to quality and guest satisfaction. Loews Ventana Canyon Resort offers a unique blend of natural beauty and sophisticated amenities, making it an ideal desert oasis for travelers seeking both relaxation and adventure. With a focus on delivering unparalleled guest experiences, the resort is also dedicated to fostering an inclusive and supportive environment, reflecting the diverse communities it serves.
The position available at Loews Ventana Canyon Resort is a leadership role within the spa and fitness center, specifically managing the Four Diamond service and spa operations. This role is crucial in directing and coordinating all aspects of spa productivity, guest satisfaction, membership sales, team member development, and financial goals. The successful candidate will have the opportunity to oversee the budgeting, sales, expenses, staffing, and marketing efforts of the spa and fitness center, ensuring that all operations align with the high standards for which the resort is known. From managing cash flow and revenue to hiring and training team members, this position requires a dynamic leader capable of maintaining the integrity and excellence of the Ocean Spa and Fitness Center.
Additionally, the role involves developing and nurturing relationships with outside vendors, community leaders, local organizations, and guests to promote spa services and membership activities. A key part of the job is managing all membership sales professionally while adhering to local, state, and federal regulations. The position demands a hands-on approach to resolving demanding guest situations to maintain satisfaction and uphold the spa's reputation. The leader in this role will also facilitate continuous team development through training and evaluation, ensuring the staff possesses the necessary licenses and certifications and exemplifies professional and ethical standards.
Beyond operational responsibilities, this leadership role supports the broader goals of Loews Hotels, including creating an inclusive team member experience where every individual is valued for their unique qualities and contributions. The resort offers a supportive work environment with comprehensive benefits, including competitive health and wellness packages, 401(k) with company match, paid time off for vacation, sick days, holidays, bereavement, and pet bereavement, as well as development opportunities like tuition reimbursement and training. Employees also enjoy perks such as pet insurance, discounted hotel rates, and various team member discounts and privileges. This position requires an individual who thrives in a fast-paced, guest-focused environment and values teamwork, professionalism, and excellence in service.
The position available at Loews Ventana Canyon Resort is a leadership role within the spa and fitness center, specifically managing the Four Diamond service and spa operations. This role is crucial in directing and coordinating all aspects of spa productivity, guest satisfaction, membership sales, team member development, and financial goals. The successful candidate will have the opportunity to oversee the budgeting, sales, expenses, staffing, and marketing efforts of the spa and fitness center, ensuring that all operations align with the high standards for which the resort is known. From managing cash flow and revenue to hiring and training team members, this position requires a dynamic leader capable of maintaining the integrity and excellence of the Ocean Spa and Fitness Center.
Additionally, the role involves developing and nurturing relationships with outside vendors, community leaders, local organizations, and guests to promote spa services and membership activities. A key part of the job is managing all membership sales professionally while adhering to local, state, and federal regulations. The position demands a hands-on approach to resolving demanding guest situations to maintain satisfaction and uphold the spa's reputation. The leader in this role will also facilitate continuous team development through training and evaluation, ensuring the staff possesses the necessary licenses and certifications and exemplifies professional and ethical standards.
Beyond operational responsibilities, this leadership role supports the broader goals of Loews Hotels, including creating an inclusive team member experience where every individual is valued for their unique qualities and contributions. The resort offers a supportive work environment with comprehensive benefits, including competitive health and wellness packages, 401(k) with company match, paid time off for vacation, sick days, holidays, bereavement, and pet bereavement, as well as development opportunities like tuition reimbursement and training. Employees also enjoy perks such as pet insurance, discounted hotel rates, and various team member discounts and privileges. This position requires an individual who thrives in a fast-paced, guest-focused environment and values teamwork, professionalism, and excellence in service.
Job Requirements
- high school diploma or equivalent
- minimum of 3 years experience in spa or hotel spa management
- ability to promote and maintain a professional working environment at all times
- ability to attend in conformance with all Loews standards
- thorough knowledge of hotel spa operations
- general knowledge of all hotel departments
- excellent communication skills
- effective leadership, organizational and management skills
- ability to excel in a fast pace environment
- ability to multi task
- proficiency in microsoft office
- ability to comprehend and follow instructions
- ability to make decisions without supervision
- ability to prioritize tasks
- ability to converse professionally with upset guests, supervisors and team members
- ability to work a flexible schedule including nights, weekends and holidays
Job Qualifications
- able to promote and maintain a professional working environment at all times
- able to attend in conformance with all Loews standards
- thorough knowledge of hotel spa operations
- general knowledge of all hotel departments
- excellent written and verbal communication skills
- effective leadership, organizational and management skills
- ablity to excel in a fast pace environment
- ability to multi task
- proficient in microsoft office, to include word, excel and powerpoint
- ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines
- ability to converse professionally with upset guests, supervisors and team members during tense situations
- ability to work a flexible schedule to include nights, weekends and holidays
Job Duties
- oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
- responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
- responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
- responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
- ensure all staff maintains required licenses and certifications as required by law
- develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
- ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
- assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
- attend all training sessions and meetings as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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