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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $19.88 - $23.28
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
sick leave
Employee assistance program
Community center fitness pass
flexible schedule
Paid Time Off
Professional Development
Retirement Plan
Job Description
Northwest Trek Wildlife Park, located in Washington, is a renowned zoological park dedicated to conservation, education, and recreation. As part of Parks Tacoma, an independent and accredited park district, the Wildlife Park operates on a vast 725-acre property and annually attracts over 200,000 visitors. The park is home to native Northwest wildlife, showcasing natural habitats while promoting awareness and appreciation for wild ecosystems. Operated by Parks Tacoma—the oldest independent park district in Washington—Northwest Trek upholds rigorous standards in animal welfare, conservation, educational programming, and guest engagement, being nationally accredited by the Association of Zoos & Aquariums (AZA). Parks Tacoma itself... Show More
Job Requirements
- At least 21 years of age
- high school diploma or equivalent certification
- ability to work independently during overnight shifts in a remote, outdoor environment
- ability to work a flexible schedule including overnight, holidays, and extended shifts as needed
- valid driver’s license with acceptable driving record
- ability to obtain a valid CPR and First Aid Certification
Job Qualifications
- High school diploma or equivalent certification
- experience in hospitality, guest services, or other public-facing roles
- knowledge of natural ecosystems, wildlife, and conservation topics
- proficiency with basic computer applications such as word processing, spreadsheets, and databases
- valid driver’s license with an acceptable driving record
- ability to obtain CPR and First Aid Certification
- strong communication skills
- ability to work independently during overnight shifts in a remote outdoor environment
- customer service-oriented approach
- problem-solving skills using tact, patience, and courtesy
Job Duties
- Greet guests upon arrival, facilitate check-in/check-out, and provide orientation to lodging and park amenities, regulations, and schedule
- share knowledge of the park, wildlife, and experiences to enhance guest engagement
- proactively anticipate and respond to guest needs while fostering an inclusive environment that respects and values diverse perspectives
- ensure proper rental and event procedures are followed and respond promptly and professionally to guest questions, requests, and concerns
- provide shuttle service to and from designated locations within the park as needed, adhering to all driving laws and safety rules
- remain on-site overnight as the designated staff representative for the lodging area
- monitor guest safety and facility security during overnight hours
- conduct routine site checks to ensure facilities and grounds are safe, secure, and guest-ready
- serve as the primary point of contact for emergencies and operational issues, escalating to Park leadership in a timely manner as needed
- analyze situations quickly and provide an effective course of action
- work flexible schedules including evenings, weekends, holidays, and occasional extended shifts
- maintain strict compliance with all safety policies and operational procedures
- use two-way radios and communication tools effectively
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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