Lake Pleasant - Server

Harkins Theatres is a leading entertainment company known for providing exceptional movie-going experiences to guests across the United States. As a family-owned and operated business, Harkins Theatres has cultivated a strong reputation for blending quality films, state-of-the-art facilities, and outstanding guest services to create memorable visits. The company prides itself on maintaining a welcoming atmosphere where guests can relax, enjoy food and beverages, and experience excellent customer service. With numerous locations, Harkins Theatres continues to expand its footprint while remaining committed to community involvement and employee development.

The Server role at Harkins Theatres is central to enhancing the overall guest experience within the theatre environment. This position involves more than just taking and delivering orders; it is about creating an elevated dining atmosphere by accurately describing menu items, including their preparation methods and potential allergens, ensuring guests' dietary needs are met and that their service expectations are exceeded. The server is an essential part of theatre operations, contributing not only to sales but also to maintaining daily operational standards and ensuring guest satisfaction. This role requires a dynamic team player who thrives in a fast-paced, energetic environment, possesses strong communication skills, and shows a genuine passion for customer care. Servers at Harkins Theatres are expected to work during nights, weekends, and holidays, reflecting the high volume and dynamic nature of the entertainment industry.

In this role, servers greet guests warmly and establish personal connections that make guests feel valued and comfortable. They take accurate food and beverage orders, including item modifications, and utilize POS systems or handheld devices to enter orders efficiently. Monitoring guest requests and responding promptly is vital to ensure a seamless and enjoyable visit. Being well-versed in the menu allows servers to answer guest questions competently, make informed recommendations, and effectively upsell items to enhance sales performance. Delivering orders to guests while adhering to Harkins' high standards is crucial, as is providing continuous service such as beverage refills and clearing tables promptly.

Servers must also handle payment transactions precisely and courteously, communicate effectively with management and team members, uphold cleanliness standards in work areas, and adhere to all food safety and hygiene regulations. The role demands physical stamina due to the requirement to stand for extended periods and perform various physical tasks such as bending, lifting, and walking. Candidates need to have or be willing to obtain food handler certificates and complete Responsible Vendor Training to comply with legal and corporate policies. Overall, this position offers candidates an opportunity to grow within a reputable entertainment company while delivering superior guest service and contributing to the theatre's success.