Lake Compounce - Seasonal Food & Beverage Host

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Part-time

Seasonal

Work Schedule

Flexible

Weekend Shifts

Benefits

flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Lake Compounce and all Palace Entertainment parks on your days off

invitations to exclusive company-sponsored employee events throughout the season

Job Description

Herschend Family Entertainment is a renowned entertainment company that has been creating memorable family experiences for over 75 years. Founded when the Herschend family discovered wonder deep within an Ozark Mountain cave, it has grown to become the largest family-held themed attractions company globally. With over 40 leading attractions and immersive experiences, Herschend reaches diverse audiences worldwide, dedicated to bringing families closer together by creating memories worth repeating. This company values the heartfelt connection between hospitality and genuine care, embodied in their unique approach called Heartspitality - where every act of love and service combines to create exceptional guest experiences. They are committed to equality, inclusiveness, and respect for every host, guest, and partner in their diverse environments.

Within this innovative company, the Lake Compounce location is seeking Seasonal Food and Beverage Hosts who are passionate about delivering quality fun alongside delicious food. Lake Compounce, part of the broader Palace Entertainment group, offers a fast-paced, team-oriented environment that thrives on collaboration and the drive for guest satisfaction. The Food and Beverage Host position is ideal for individuals eager to contribute to a top-notch customer experience while developing a variety of valuable skills. These include customer service proficiency, food preparation, and critical decision-making capabilities. The role encompasses preparing and serving food safely and timely, assisting customers, maintaining sanitary and safe conditions, and efficiently managing stock and administrative duties.

This opportunity is particularly suited to those looking to gain hands-on experience in a dynamic food and beverage setting without requiring prior work experience or formal education credentials. The position encourages friendly engagement with guests, consistent communication with coworkers, and an unwavering commitment to safety and quality regulations, making it a robust foundation for career growth within the hospitality or entertainment industries. As part of the seasonal team, employees enjoy a supportive and fun work culture, flexible schedules, and exclusive benefits designed to reward dedication and contribution to the guest experience. This role is vital to upholding the company’s mission of connecting families through joyous, lasting memories shaped by excellent hospitality and culinary offerings.

Job Requirements

Must be at least 16 years of age to comply with Connecticut child labor laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to use step stools, as needed
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to withstand heat and humidity from the food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Job Qualifications

Ability to read, write, and speak fluent English
Spanish or other bilingual language skills are a plus
No education requirements for this role
Previous work experience is not required
Exceptional customer service skills
Ability to follow direction, multi-task, and work as part of a team as well as independently

Job Duties

Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
Smile and communicate with coworkers and guests
Prepare and serve food and drinks in a safe and timely manner
Maintain a safe work environment, according to company and external inspection standards
Replenish condiments, beverages, and food supplies while maintaining a clean work area
Conduct transactions while ensuring all handling procedures are followed including credit and refund transactions, loss prevention
Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
Monitor product quality and communicate shrinkage/waste to leadership
Ensure all food product specifications and procedures are followed during preparation
Provide excellent customer service
Follow all opening and closing as well as operating procedures for the location including cleanliness and safety, food safety, food quality, guest service and loss prevention
Adheres to all training guidelines
Quickly and politely respond to and resolve guest questions and concerns
Follow all proper Personnel Protective Equipment guidelines
All other duties assigned by leadership