Lake Compounce - Maze Host/Stagehand (Phantom Fall Fest)
Job Overview
Benefits
flexible schedule
Ability to cross-train and learn unique skills across various departments
Free admission to Lake Compounce and all Palace Entertainment parks on your days off
invitations to exclusive company-sponsored employee events throughout the season
Job Description
Herschend Family Entertainment is a renowned family-owned company that started its journey 75 years ago when the Herschend family discovered the wonder of an Ozark Mountain cave and decided to share that excitement with the world. Today, Herschend Family Entertainment stands as the largest family-held themed attractions company, offering over 40 leading attractions and immersive experiences that captivate audiences globally. The company is rooted in a core mission of Bringing Families Closer Together by Creating Memories Worth Repeating. Herschend's unique blend of hospitality and heart, known as Heartspitality, ensures every guest and employee experiences care, kindness, and exceptional service in every interaction. The company prides itself on fostering an inclusive and respectful environment where everyone—hosts, guests, and partners alike—feels genuinely welcome, valued, and loved.
Lake Compounce, one of Herschend's most beloved properties, is currently seeking enthusiastic individuals to join their team as Maze Hosts/Stagehands for the annual Phantom Fall Fest event. This role offers an exceptional opportunity to be a part of an exciting and unique attraction, playing a vital part in creating a memorable, fun, and safe experience for guests navigating the park's maze attractions. The Maze Host/Stagehand acts as both a safety monitor and a charismatic entertainer, responsible for ensuring visitors enjoy every moment while adhering strictly to safety procedures.
The Maze Host/Stagehand role requires commitment and flexibility with mandatory training dates, group rehearsals, and scheduled performance dates throughout late summer and fall. Candidates will attend orientation sessions, makeup training (for those applying as makeup artists), and multiple rehearsals depending on their house assignment. The role demands a playful, outgoing personality, effective communication skills, and a strong guest-centric attitude. This is an excellent entry-level position for individuals looking to gain customer service experience in a dynamic, high-energy environment without requiring prior work history.
The successful candidate will delight guests with exceptional service, maintain operational safety, assist visitors through the maze efficiently, and ensure all park policies are followed. Physical requirements include the ability to stand and walk for extended periods and to perform moderate physical activities like stooping, bending, and lifting up to 20 pounds. Working conditions are varied with exposure to indoor and outdoor settings, fluctuating temperatures, loud noises, and specialized lighting effects typical of a haunted attraction.
Joining Lake Compounce means becoming part of a fun, energetic community where team members enjoy flexible scheduling, opportunities to cross-train and develop new skills, free admission to all parks on days off, and exclusive company-sponsored events. Whether you're just starting out, seeking extra work, or pursuing a flexible part-time role, this position offers a vibrant workplace where you can make a difference and create lasting memories for park guests and yourself.
Lake Compounce, one of Herschend's most beloved properties, is currently seeking enthusiastic individuals to join their team as Maze Hosts/Stagehands for the annual Phantom Fall Fest event. This role offers an exceptional opportunity to be a part of an exciting and unique attraction, playing a vital part in creating a memorable, fun, and safe experience for guests navigating the park's maze attractions. The Maze Host/Stagehand acts as both a safety monitor and a charismatic entertainer, responsible for ensuring visitors enjoy every moment while adhering strictly to safety procedures.
The Maze Host/Stagehand role requires commitment and flexibility with mandatory training dates, group rehearsals, and scheduled performance dates throughout late summer and fall. Candidates will attend orientation sessions, makeup training (for those applying as makeup artists), and multiple rehearsals depending on their house assignment. The role demands a playful, outgoing personality, effective communication skills, and a strong guest-centric attitude. This is an excellent entry-level position for individuals looking to gain customer service experience in a dynamic, high-energy environment without requiring prior work history.
The successful candidate will delight guests with exceptional service, maintain operational safety, assist visitors through the maze efficiently, and ensure all park policies are followed. Physical requirements include the ability to stand and walk for extended periods and to perform moderate physical activities like stooping, bending, and lifting up to 20 pounds. Working conditions are varied with exposure to indoor and outdoor settings, fluctuating temperatures, loud noises, and specialized lighting effects typical of a haunted attraction.
Joining Lake Compounce means becoming part of a fun, energetic community where team members enjoy flexible scheduling, opportunities to cross-train and develop new skills, free admission to all parks on days off, and exclusive company-sponsored events. Whether you're just starting out, seeking extra work, or pursuing a flexible part-time role, this position offers a vibrant workplace where you can make a difference and create lasting memories for park guests and yourself.
Job Requirements
- Must be at least 16 years of age to comply with Connecticut Child Labor Laws
- Must be able to obtain Working Papers if under the age of 18
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must be able to work nights up to 12am (midnight)
- Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude
- Must possess effective verbal communication skills and attention to detail
- Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, crawl, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
- Frequent exposure to outdoor and indoor areas of the park
- Subject to extreme warm or cold temperatures during the autumn months
- Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
- Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, strobe lights, dark and shadowy environments, and heavily populated area
Job Qualifications
- High School Diploma or equivalent preferred
- No previous work experience needed
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- Effective verbal communication skills
- Attention to detail
- Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
- Playful, outgoing, friendly, and guest-centric attitude
Job Duties
- Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner
- Ensure the safe and continuous operation of all House/Maze attractions
- Complete daily safety checklist before operation of ride
- Explain safety procedures to House/Maze attendees
- Ensure that the number of attendees do not exceed maximum capacity
- Effectively communicate with coworkers and guests to ensure safe and efficient operation
- Assist guests in and out of the maze structures and cycle through the line efficiently and following all safety procedures
- Accurately respond to guest questions in a friendly and professional manner
- Maintain a clean and safe work environment
- Proactively monitor assigned areas and quickly identify and escalate any safety hazards or other risks to the proper authorities
- Ensure compliance with and enforce all park policies, procedures, and labor laws
- All other duties assigned by leadership
Job Criteria
Experience
No experience required
Job Location
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