Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.50 - $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Milestone anniversary gifts
flexible schedule
Team-oriented environment
Training and development opportunities
Job Description
Cinepolis USA is a premier luxury cinema exhibitor dedicated to offering an enhanced movie-going experience through its innovative theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters spread across key states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio. The company is committed to expansion and continued growth in the cinema industry. As part of Cinepolis International, the world's most popular cinema exhibitor, Cinepolis USA upholds a global reputation for excellence in film exhibition, innovation, and hospitality. The organization takes pride in blending cinematic art with first-class service, aiming to create memorable experiences for guests at every visit.
Cinepolis is not just a place to watch movies; it is a destination where comfort, luxury, and exceptional service come together. The theaters offer high-end amenities, in-seat dining, and a carefully curated menu, enhancing the overall entertainment experience for movie lovers. The company emphasizes a culture of respect, teamwork, and employee engagement, recognizing that its team members are the most important asset. Notably, employees enjoy benefits such as generous discounts on tickets and food, milestone anniversary gifts, and an inclusive workplace environment.
The role of Server at Cinepolis USA is pivotal in delivering this signature luxury experience. Servers act as the vital link between guests and the kitchen, responsible for taking food and beverage orders, accurately relaying these orders for preparation, and ensuring timely delivery of meals. The position demands exceptional guest service skills to make every customer feel valued and eager to return. Servers must be proactive in greeting guests, attentive to their needs, and knowledgeable about the menu and current promotions to offer suggestions that elevate the dining experience.
This position requires working in a fast-paced environment where multitasking, communication, and problem-solving abilities are essential. Servers are expected to embody the company values of passion, commitment, and integrity by supporting team members, maintaining cleanliness, and handling guest requests with professionalism and courtesy. Additional responsibilities include managing payments smoothly, enforcing alcohol service safety protocols, assisting with crowd control, resolving guest complaints, and reporting maintenance or operational issues.
The base pay for this role ranges from $15.50 to $19.50 per hour, and it is a non-exempt position reporting directly to the General Manager. The company offers flexible working hours, including weekends and holidays, emphasizing the importance of adaptability. Overall, this Server role is ideal for candidates with prior full-service serving experience who are passionate about customer service and comfortable working in a vibrant entertainment setting. Cinepolis USA's commitment to equal opportunity employment further underscores its dedication to a diverse and inclusive workforce.
Cinepolis is not just a place to watch movies; it is a destination where comfort, luxury, and exceptional service come together. The theaters offer high-end amenities, in-seat dining, and a carefully curated menu, enhancing the overall entertainment experience for movie lovers. The company emphasizes a culture of respect, teamwork, and employee engagement, recognizing that its team members are the most important asset. Notably, employees enjoy benefits such as generous discounts on tickets and food, milestone anniversary gifts, and an inclusive workplace environment.
The role of Server at Cinepolis USA is pivotal in delivering this signature luxury experience. Servers act as the vital link between guests and the kitchen, responsible for taking food and beverage orders, accurately relaying these orders for preparation, and ensuring timely delivery of meals. The position demands exceptional guest service skills to make every customer feel valued and eager to return. Servers must be proactive in greeting guests, attentive to their needs, and knowledgeable about the menu and current promotions to offer suggestions that elevate the dining experience.
This position requires working in a fast-paced environment where multitasking, communication, and problem-solving abilities are essential. Servers are expected to embody the company values of passion, commitment, and integrity by supporting team members, maintaining cleanliness, and handling guest requests with professionalism and courtesy. Additional responsibilities include managing payments smoothly, enforcing alcohol service safety protocols, assisting with crowd control, resolving guest complaints, and reporting maintenance or operational issues.
The base pay for this role ranges from $15.50 to $19.50 per hour, and it is a non-exempt position reporting directly to the General Manager. The company offers flexible working hours, including weekends and holidays, emphasizing the importance of adaptability. Overall, this Server role is ideal for candidates with prior full-service serving experience who are passionate about customer service and comfortable working in a vibrant entertainment setting. Cinepolis USA's commitment to equal opportunity employment further underscores its dedication to a diverse and inclusive workforce.
Job Requirements
- Must be 18 years or older
- 1+ years of full service serving experience
- ServSafe certification
- Food Handler's certification
- Alcohol certification
- Ability to work with Vista Point of Sale System
- Perform basic math
- Strong interpersonal skills
- Strong analytical skills
- Organized and able to prioritize in a fast paced environment
- Great communication skills
- Integrity
- Flexible working hours including holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of full service serving experience
- ServSafe, Food Handler's and Alcohol certifications required
- Ability to work with Vista Point of Sale System and perform basic math
- Strong interpersonal skills for interacting with employees, guests, and management
- Strong analytical and problem-solving skills
- Is organized and able to prioritize in a fast paced and constantly changing environment while maintaining a smile and positive attitude
- Great communication skills with the ability to handle difficult and stressful situations and issues in a positive manner
- Have integrity and can be counted on to the right thing
- Flexible working hours including holidays and weekends
Job Duties
- Be proactive with greeting all guests in the theater before they request for service
- Answer Plex Call System in a timely manner to further assist guests
- Embody nice and amazing service by following all in seat dining procedures
- Guide guests through the menu and suggest promotions, addons, or upselling, demonstrating knowledge of menu and Cinepolis offerings
- Greet guests and say goodbye to guests whenever possible
- Demonstrate passion, commitment, and integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible
- Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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