Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.50 - $19.50
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Gifts for milestone anniversaries
flexible schedule
Career growth opportunities
Training and Development
supportive work environment
Job Description
Cinepolis USA is a premier luxury cinema exhibitor dedicated to delivering an elevated movie-going experience through its unique theater concepts including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Cinepolis USA operates 26 luxury and premium theaters spanning states such as California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for further expansion. Cinepolis USA is part of Cinepolis International, recognized worldwide as the most popular movie theater exhibitor, emphasizing innovation, film excellence, and exceptional hospitality. This well-established entertainment company prides itself on creating memorable experiences for movie lovers with an emphasis on luxury, superior service, and quality food and beverage offerings.
The Server position at Cinepolis USA is integral to enhancing patrons' experiences by providing outstanding customer service and becoming the vital connection between guests and the kitchen. Servers at Cinepolis USA are responsible for taking detailed food and beverage orders, ensuring the smooth and timely relay of these to the kitchen, and delivering orders while maintaining exceptional guest interaction. The role requires a proactive approach in greeting guests, detailed knowledge of the menu, upselling promotions, and an unwavering passion for hospitality. Servers must operate efficiently within the theater environment, balancing multiple responsibilities such as handling payments smoothly to minimize disturbances during films, managing alcohol service responsibly, and supporting fellow team members. As a part-time or full-time position with a base pay ranging between $15.50 and $19.50 per hour, it offers employment within an exciting and vibrant hospitality setting.
Candidates joining Cinepolis as Servers will benefit from a supportive workplace culture where team members are valued and recognized for their contributions. Employees enjoy generous discounts on tickets, food, and nonalcoholic beverages, along with milestone-based gifts celebrating their tenure. The Server role demands physical endurance to stand, walk, bend, and occasionally lift items, all within a dynamic theater environment where noise and activity levels may vary. The position adheres to rigorous safety and service standards, including mandatory certifications like ServSafe and alcohol handling. Cinepolis also fosters diversity and inclusion, ensuring equal employment opportunities across all job classifications without discrimination based on race, gender, age, or other legally protected characteristics. Joining Cinepolis USA as a Server means becoming part of a globally reputable company passionate about innovation in entertainment and hospitality, offering a pathway to grow within the company and create unforgettable experiences for guests.
The Server position at Cinepolis USA is integral to enhancing patrons' experiences by providing outstanding customer service and becoming the vital connection between guests and the kitchen. Servers at Cinepolis USA are responsible for taking detailed food and beverage orders, ensuring the smooth and timely relay of these to the kitchen, and delivering orders while maintaining exceptional guest interaction. The role requires a proactive approach in greeting guests, detailed knowledge of the menu, upselling promotions, and an unwavering passion for hospitality. Servers must operate efficiently within the theater environment, balancing multiple responsibilities such as handling payments smoothly to minimize disturbances during films, managing alcohol service responsibly, and supporting fellow team members. As a part-time or full-time position with a base pay ranging between $15.50 and $19.50 per hour, it offers employment within an exciting and vibrant hospitality setting.
Candidates joining Cinepolis as Servers will benefit from a supportive workplace culture where team members are valued and recognized for their contributions. Employees enjoy generous discounts on tickets, food, and nonalcoholic beverages, along with milestone-based gifts celebrating their tenure. The Server role demands physical endurance to stand, walk, bend, and occasionally lift items, all within a dynamic theater environment where noise and activity levels may vary. The position adheres to rigorous safety and service standards, including mandatory certifications like ServSafe and alcohol handling. Cinepolis also fosters diversity and inclusion, ensuring equal employment opportunities across all job classifications without discrimination based on race, gender, age, or other legally protected characteristics. Joining Cinepolis USA as a Server means becoming part of a globally reputable company passionate about innovation in entertainment and hospitality, offering a pathway to grow within the company and create unforgettable experiences for guests.
Job Requirements
- Must be 18 years or older
- 1+ years of full service serving experience
- ServSafe certification
- Food Handler's certification
- Alcohol service certification
- Ability to work with Vista Point of Sale System and perform basic math
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Ability to communicate effectively and handle difficult situations
- Flexible working hours including holidays and weekends
Job Qualifications
- Must be 18 years or older
- 1+ years of full service serving experience
- ServSafe certification
- Food Handler's certification
- Alcohol service certification
- Ability to work with Vista Point of Sale System
- Strong interpersonal skills for interacting with employees, guests, and management
- Strong analytical and problem-solving skills
- Great communication skills with the ability to handle difficult and stressful situations in a positive manner
- Is organized and able to prioritize in a fast paced environment while maintaining a positive attitude
- Have integrity and can be counted on to do the right thing
Job Duties
- Be proactive with greeting all guests in the theater before they request for service
- Answer Plex Call System in a timely manner to further assist guests
- Embody nice and amazing service by following all in seat dining procedures
- Guide guests through the menu and suggest promotions, addons, or upselling, demonstrating knowledge of menu and Cinepolis offerings
- Greet guests and say goodbye to guests whenever possible
- Demonstrate passion, commitment, and integrity at all times by running food and beverages, bussing trays and cleaning seats, and helping other team members whenever possible
- Ensure all food orders are inputted rapidly and accurately in point of sale system and check back with guests to ensure they have received their orders and everything they need to enjoy their meal
- Obtain a credit card when order is placed to ensure payment and to create a smooth experience for guests with limited disruptions later into the film
- Process all payments correctly and responsibility and returning to guests at appropriate time to limit disruptions to the films
- Implement alcohol service and safety training, including not over serving an intoxicated guest and do not hesitate to ask for management intervention if necessary
- Process daily server paperwork accurately and timely
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist
- Assist with crowd control and seating of guests as needed
- Cognizant of issues with movie projections-communicating with management or the projectionist when issues arise
- Inform management of guest complaints and or maintenance requests
- Complete all opening, mid and closing procedures- including but not limited to side work
- Attend and participate in trainings and meetings
- Support daily operations by cleaning theaters in between movie sessions and at the end of the night responsible for the delivery of food and drink items ordered for assigned sections or in support of other sections that are not directly assigned
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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