Korean-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a global consulting, technology, and managed services company that specializes in delivering smarter, more human customer experiences by leveraging data, artificial intelligence, and technology. With a strong commitment to diversity, inclusion, and respect for every individual’s unique background, TTEC fosters a culture where employees feel valued, connected, and empowered to bring their authentic selves to work. Their global presence and innovative approach enable them to connect people and brands daily, making them a leader in the customer experience industry. TTEC is proud to hold a Great Place to Work certification in the United States, recognizing its outstanding company culture, employee satisfaction, and commitment to purpose, signifying an excellent working environment for career growth and development.

As a Korean-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you will play a critical role in enhancing customer interactions related to healthcare benefits. The position offers an attractive starting wage of $22.65 per hour and includes a comprehensive benefits package that supports work-life balance and professional growth. The role is fully remote, enabling you to work comfortably from your designated home workspace while making a significant difference in consumers' healthcare journeys.

In this role, you will be responsible for answering incoming calls from healthcare consumers, demonstrating empathy, patience, and attentiveness to understand their needs thoroughly. Using multiple systems, you will research and resolve customer inquiries, providing clear and accurate information to help them navigate complex healthcare options. Managing high volumes of interactions while maintaining professionalism and quality, you contribute directly to creating outstanding customer experiences. The job includes a structured schedule with designated breaks and lunches, ensuring a balanced workday.

TTEC’s commitment to your professional development starts from day one with comprehensive, instructor-led online training sessions incorporating webcam video and audio for effective learning and engagement. Throughout your career, you will benefit from individualized coaching, access to thousands of free courses, and a supportive environment led by dedicated team leaders. Joining TTEC means becoming part of a global family where collaboration and community engagement are valued, and career advancement is actively supported. This role is ideal for individuals passionate about making a positive impact, comfortable with technology, and bilingual in Korean and English, with at least six months of customer service experience.