Koi, Fine Dining Assistant Server - FT

Job Overview

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Compensation

Hourly
Range $9.50 - $15.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

Seneca Gaming Corporation is a prominent organization known for its high standards in hospitality and gaming entertainment. Among its many ventures, Seneca Niagara Casino stands out as a premier destination, providing guests with an exceptional experience that includes fine dining, gaming, and entertainment. The casino’s dining services are recognized for their quality, professionalism, and dedication to customer satisfaction. With a commitment to maintaining an elegant and comfortable atmosphere, the fine dining venues within Seneca Niagara Casino offer an exquisite experience to all guests through meticulous attention to service and detail.

The Fine Dining Assistant Waiter position at Seneca Niagara Casino plays a vital role in upholding the establishment’s commitment to excellence. This role is designed for individuals who are dedicated, courteous, and professional, providing exemplary service to enhance guests’ dining experiences. The assistant waiter is responsible not only for delivering timely and efficient service but also for maintaining the ambiance and ensuring all dining areas adhere to high cleanliness and organization standards. This job requires excellent communication skills, physical stamina, and an ability to work harmoniously with team members and management in a fast-paced, dynamic environment.

The assistant waiter must be proficient in large tray service, knowledgeable about the menu, wines, and drinks, and able to anticipate guest needs with a hospitable and positive approach. Key duties include assisting hostesses, waitstaff, and bartenders, managing deliveries of bar supplies, maintaining beverage stations, and handling guest inquiries with professionalism and friendliness. The role requires the assistant waiter to perform physical tasks such as carrying large trays, moving heavy carts, and standing or walking for prolonged periods. The position is essential for smooth dining operations and contributes significantly to guest satisfaction and the overall reputation of Seneca Gaming Corporation’s dining services.

This is a full-time role with a starting hourly wage of $10.70, with compensation negotiable based on experience and education. The position offers an opportunity to join a respected organization where attention to detail, dedication to service, and teamwork are highly valued. Successful candidates will undergo comprehensive training programs within the first nine months of employment, ensuring they are fully equipped to meet the standards expected by Seneca Gaming Corporation. Candidates should also be comfortable working in an environment where smoking is permitted and where the noise level can be moderately loud, typical of a vibrant casino atmosphere.

The Fine Dining Assistant Waiter position at Seneca Niagara Casino is ideal for those seeking to grow their careers in hospitality within a dynamic and prestigious gaming and entertainment venue. Employees are supported in their development and are expected to uphold the company's standards of integrity, customer service, and operational excellence at all times. This role demands a balance of technical skills, physical endurance, and a personable attitude, making it an excellent opportunity for motivated individuals passionate about fine dining service.

Job Requirements

  • Must be 18 years of age or older upon employment
  • High school diploma or equivalency preferred
  • Previous customer service or fine dining experience preferred
  • Proficient in large tray service
  • Ability to operate equipment including juicer, cutting boards, soda guns, ice machines and glass washing machines
  • Excellent communication skills
  • Ability to write routine correspondence and interact well with guests and employees
  • Ability to resolve problems and conflicts diplomatically and tactfully
  • Must have an outgoing, friendly personality and cheerful accommodating disposition
  • Must remain calm and professional in fast-paced environment
  • Must be organized and utilize time well
  • Must be a team player
  • Must be able to stand, walk and move through dining room and bars for lengthy periods
  • Must be able to carry up to fifty pounds
  • Must be able to assist guests with special needs
  • Must maintain physical stamina and proper mental attitude for fast-paced work environment
  • Must complete all required training programs within 9 months
  • Must meet attendance guidelines
  • Must comply with company policies including information security

Job Qualifications

  • Must be 18 years of age or older upon employment
  • High school diploma or equivalency preferred
  • Previous customer service or fine dining experience preferred
  • Proficient in large tray service
  • Ability to operate equipment such as juicer, cutting boards, soda guns, ice machines and glass washing machines
  • Excellent communication skills
  • Ability to write routine correspondence and interact well with guests and employees
  • Ability to resolve problems and conflicts diplomatically and tactfully
  • Outgoing, friendly personality with a cheerful accommodating disposition
  • Ability to remain calm and professional in a fast-paced environment
  • Organized and able to utilize time well
  • Team player

Job Duties

  • Report to work on time, well-groomed in full uniform, with badge on upper left side of uniform
  • Assist hostess, waiter/waitress and bartender if requested to enhance guests dining experience
  • Greet guests with water and bread promptly with a proper introduction and friendly courteous disposition
  • Remove dishes, used silverware and unused extras when each course is finished
  • Brush crumbs from table and replace items guests may need
  • Perform proficient large tray service including proper clearing, stacking and balancing through dining room
  • Provide exceptional customer service communicating pleasantly and professionally at all times

Job Criteria

Experience

No experience required


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