Knox Model Cocktail Server - MGM Springfield

MGM Resorts International, located in Springfield, Massachusetts, is a premier hospitality and entertainment company renowned for bringing vibrant experiences to life. Known worldwide for its dynamic resorts and casinos, MGM Resorts has built a reputation for excellence in hospitality, entertainment, and innovation. This esteemed company offers guests a unique blend of luxury, excitement, and world-class service, creating unforgettable moments for visitors from around the globe. MGM Resorts is dedicated to fostering an inclusive and dynamic workplace where employees are valued and encouraged to grow both professionally and personally.

Within MGM Resorts, the lush lounge atmosphere at the Knox presents an exciting opportunity for enthusiastic individuals to join as Cocktail Servers. This role is integral to maintaining the high standards of hospitality that MGM Resorts is known for. Cocktail Servers at the Knox engage directly with guests, providing swift and efficient beverage service tailored to enhance every visitor’s experience. As a Cocktail Server, you will become the face of the lounge, ensuring each guest feels welcomed and valued through personalized service and attentive care.

The starting pay rate for this position is $9.50 per hour plus tips, offering a competitive wage in the service industry. In addition to the hourly pay, tipped earnings can reasonably be anticipated to add between $0 and $1,900 annually, reflecting the potential to earn additional income through excellent guest engagement and service. The role involves more than just serving drinks; it requires a commitment to maintaining cleanliness and order in the assigned work areas, including tables, side stations, and the POS station.

Cocktail Servers at MGM Resorts International are also expected to participate in various marketing and entertainment activities, including performing on-stage comedy acts, photo shoots, and attending external marketing events. Such involvement provides a unique blend of customer service and entertainment, making the role both dynamic and engaging. The job includes cash handling and comp procedures, the development of personal clientele lists, and the maintenance of assigned wardrobes or costumes in line with stringent company standards.

Handling guest concerns and resolving complaints professionally are essential parts of the role, ensuring that any unusual events or incidents are reported to supervisors promptly. This responsibility underlines the importance of maintaining a safe and secure environment for both guests and staff. With a focus on teamwork, communication, and dedication, this position offers a chance to become part of a vibrant team that consistently delivers exceptional guest experiences.

MGM Resorts International prides itself on offering a supportive and rewarding workplace. Employees enjoy a variety of perks, such as free meals in the employee dining room, free parking both on and off shift, and access to exclusive discounts across MGM’s products and services, including hotels, food and beverage outlets, retail, and entertainment venues. In addition, there are opportunities for professional and personal development through various programs, networking events, and volunteer activities within the community. The company also provides a company-issued uniform with included dry-cleaning services, ensuring that employees can maintain a professional appearance effortlessly.

If you are someone who enjoys working in a lively and fast-paced environment and is eager to contribute to the entertainment and hospitality experience at one of the most exciting companies in the world, joining MGM Resorts International as a Cocktail Server at the Knox may be the perfect career move for you. Apply today to become part of the show and help create memorable experiences for guests every day at MGM Resorts.