Kitchen Team Leader

Chick-fil-A is a well-established fast-food restaurant brand known for its commitment to delivering exceptional customer service, high-quality food, and a welcoming dining experience. Operating independently by local franchised operators, Chick-fil-A restaurants are part of a larger mission driven by founder Truett Cathy's vision to be the world's most caring company. The company deeply values community engagement, guest satisfaction, and employee development, fostering a culture where positivity, growth, ownership, ambition, and leadership are at the core of every team member's experience. By focusing on people-first hospitality rather than just food service, Chick-fil-A continues to uphold its legacy in the competitive fast food industry.

The Front-of-House Shift Leader role at Chick-fil-A is a dynamic and fulfilling position responsible for leading shifts with energy, motivation, and purpose. This role requires an individual who is passionate about serving customers and inspiring a team through excellent leadership and communication skills. The Shift Leader ensures that every guest enjoys great food, genuine hospitality, and fast, accurate service while maintaining a clean, safe environment that meets stringent safety and quality standards. As a leader, the Shift Leader delegates tasks efficiently, coaches team members to grow professionally, holds the team accountable for their duties, and resolves guest concerns with professionalism and care.

This role also involves fostering a positive workplace culture by living out the company values daily and setting high standards by example. Candidates for this position should be detail-oriented, possess strong decision-making capabilities, and thrive in a fast-paced environment where urgency and reliability are paramount. The Shift Leader is also tasked with clear communication to keep the team coordinated and motivated throughout the shift.

Chick-fil-A offers competitive wages ranging from $17.00 to $19.00 per hour, with additional bonus pay opportunities contingent upon full-time status, tenure, and role. The company is committed to its employees' well-being by providing an excellent benefits package that includes health, dental, and vision insurance with employer contributions, paid time off, a 401(k) match, no-cost life insurance, and opportunities for bonuses, incentives, and scholarships.

Employees enjoy a flexible work schedule that includes weekends off (with Sundays guaranteed off), day or night shifts, and an 8-hour shift structure. Chick-fil-A provides a supportive onboarding process that includes organized, detailed professional development, ongoing recognition, and clear growth opportunities, all geared towards building a thriving career path within the organization. Additionally, employees receive free meals during shifts and provided uniforms, further enhancing the work environment.

This position welcomes individuals who have a strong character, a heart to serve others, and an ownership mindset. Ideal candidates are prepared, consistent, and able to lead by example while motivating and developing others. Applicants must be reliable, possess strong communication skills, and be committed to upholding Chick-fil-A's values of positivity, growth, ownership, ambition, and leadership. There are no educational requirements for this position, making it an excellent opportunity for those who are eager to learn and grow within a reputable company.

The employment relationship is directly with the franchise operator who independently handles all hiring, firing, compensation, and supervision decisions. New hires will undergo a 90-day probationary period, after which stable and official employment status is offered contingent upon meeting performance standards. Chick-fil-A operates on the philosophy that they are in the people business first and foremost, emphasizing the importance of community, customer care, and team success as fundamental pillars of their enduring success.