Kitchen Operations Manager

Chick-fil-A Harbor Blvd is a renowned quick-service restaurant located in Costa Mesa, California, known for providing exceptional customer service and delicious food. This establishment takes pride in its strong commitment to excellence, care, and creating a positive work culture that supports the professional growth and development of its team members. The restaurant operates with a clear purpose, vision, mission, and core values, aiming to deliver outstanding guest experiences every day. Employees at Chick-fil-A Harbor Blvd are part of a unified and supportive leadership team that fosters collaboration, accountability, and continuous improvement across all areas of the business.

The role of Operations Manager at Chick-fil-A Harbor Blvd is a full-time, hourly, non-exempt position requiring between 35 and 40 hours per week, with a competitive pay range of $27.00 to $30.00 per hour. The position demands 100% onsite work at the Costa Mesa location, ensuring hands-on management and leadership. Ideal candidates must be at least 18 years old, authorized to work in the U.S., capable of lifting up to 60 pounds occasionally, and proficient in English. The Operations Manager will play a critical role within the leadership team by upholding and advancing the high standards of the Chick-fil-A brand.

This position involves comprehensive management responsibilities focused on operational excellence, team engagement, training, and business success. Operations Managers lead teams, including Team Members and Shift Leaders, fostering a thriving culture aligned with Chick-fil-A’s mission of "Excellence every day and Care for everyone." Emphasis is placed on stewarding training programs, developing personnel, managing business metrics, and ensuring top-tier customer service. The role demands strategic collaboration with the Director of Operations and other leaders to drive business goals, maintain a clean and efficient restaurant environment, and consistently deliver fast, accurate, and safe guest experiences.

Leadership at Chick-fil-A Harbor Blvd means influencing culture by being the thermostat – setting the tone for excellence, stewardship, hard work, joy, and selflessness. Operations Managers are responsible for maintaining Chick-fil-A standards as clearly outlined in employee handbooks and training materials, fostering positive communication, and quickly resolving conflicts to uphold unity within the leadership team. This role also demands a commitment to ongoing personal growth, with an expectation that managers act as role models through continuous learning and development.

Operational responsibilities extend to driving fast service, particularly focusing on the timeliness and efficiency of the drive-thru, maintaining cleanliness, ensuring order accuracy, and delivering thorough training to all team members. Managers work with various shifts throughout the day including mornings, afternoons, and evenings, requiring open and flexible availability. They also regularly review employee performance, give constructive feedback, and use key performance metrics to guide operations and achieve superior results in sales, labor productivity, food safety, and customer satisfaction.

Beyond operational duties, the position offers substantial benefits including paid sick leave, free meals during shifts, discounts on menu items, Sunday off every week to enjoy personal time, college scholarships, counseling services, optional telemedicine plans, and comprehensive health, dental, and vision insurance for eligible full-time employees. A 401(k) plan with strong employer matching further supports financial wellness. Chick-fil-A Harbor Blvd provides a nurturing career platform that empowers employees to grow into influential leaders, with a clear path for advancement, healthy communication channels, and a culture emphasizing support, optimism, and respect. This position is ideal for someone seeking a meaningful career in the restaurant industry with a company that values excellence and care above all else.