Kitchen Manager

Eagle, ID, USA|Onsite

Job Overview

Benefits

Direct Deposit

Free Meals

Pay for grades

Paid vacation

Annual performance review

medical benefits

Dental benefits

vision benefits

on the job training

Advancement opportunities

Fun environment

recognition

team environment

401(k)

Shoe credits

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to quality, exceptional customer service, and delicious menu offerings. Established as a leader in the quick-service restaurant industry, Wendy's prides itself on delivering fresh, made-to-order meals that delight customers every day. This particular Wendy's location at 65 Eagle River Drive, Eagle, ID, operates as a franchise, offering a unique blend of corporate standards and local community engagement. Being part of a franchise means that while the establishment upholds the worldwide Wendy's commitment to excellence, it also benefits from locally tailored compensation, benefits, and career advancement opportunities. This vibrant work environment encourages employees to grow and excel, supported by continuous training, a supportive team culture, and initiatives that reward dedication and excellence.

The role of the Kitchen Manager at Wendy's is pivotal in sustaining the restaurant's high standards of food quality, safety, and customer satisfaction. As a Kitchen Manager, you will be responsible for overseeing the daily operations within the kitchen, ensuring that every meal served meets the stringent criteria of taste, freshness, and accuracy. This position demands a proactive leader who can effectively train and guide the crew, enforce food safety protocols, and manage the production process efficiently. You will be instrumental in handling cash management duties, organizing shifts, and implementing the Daily Operations Plan to maintain smooth restaurant functioning. The role also involves conducting thorough walk-throughs to prepare the restaurant for opening, closing, and peak service periods, focusing especially on elements that impact taste and accuracy.

Moreover, the Kitchen Manager actively collaborates with the restaurant management team to identify strategies that optimize profitability, minimize waste, and enhance operational efficiency. This includes monitoring inventory levels, placing food orders, processing product credits, and analyzing shift inventory counts. The position is key in managing labor efficiently, maintaining high food safety standards through rigorous crew training, and ensuring compliance with all regulatory guidelines. This role is well-suited for individuals who thrive in fast-paced environments, possess strong leadership capabilities, and have a keen eye for detail in food preparation and customer service.

Wendy's offers a competitive benefits package that includes direct deposit, free meals during shifts, pay for students based on grade performance, paid vacation, annual performance reviews with performance-based wage increases, and comprehensive medical, dental, and vision insurance. Additional perks such as on-the-job training, opportunities for career advancement, a supportive and fun team environment, 401(k) options without company-matching, and shoe credits further enrich the employment experience. This role requires the flexibility to work all shifts and days of the week, the ability to stand for prolonged periods, and physical capability to handle typical kitchen duties safely and effectively. Overall, the Kitchen Manager at Wendy's plays a critical role in maintaining the restaurant's reputation for quality and customer delight while fostering a positive and productive work environment.

Job Requirements

High school diploma or GED
Must be 18 years of age
Must be able to pass criminal background check and drug screening
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
Must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Ability and willingness to wear a headset
Must have or be willing to obtain ServSafe certification

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift and verifying safe cash at open, close and shift change
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
Perform walk throughs throughout shift with specific focus on items that impact taste and accuracy
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
Supervising crew members and Team Trainers in a way that maximizes retention
Leading the kitchen team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
Monitoring product cooking, labeling, holding and rotation to ensure only safe, fresh quality product is served while minimizing waste
Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
Following up and ensuring resolution of taste and accuracy issues as indicated in Voice of the Customer reports
Impacting restaurant food cost by verifying inventory received on truck orders, completing and analyzing daily shift inventory counts, receiving and entering product credits and transfers into the back office system, monitoring and tracking waste, adjusting forecasts, prep and bin charts, and assisting restaurant management team in creating and utilizing actions plans to impact food cost
Checking inventory levels and placing food orders
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members