Kitchen Manager

Kuna, ID, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Flexible

Day Shifts

Weekend Shifts

Benefits

Direct Deposit

Free Meals

Paid vacation

Annual performance review

medical benefits

Dental benefits

vision benefits

on the job training

Advancement opportunities

Fun environment

recognition

401(k)

Shoe credits

Job Description

Wendy's is a renowned fast-food restaurant chain known for its commitment to quality, freshness, and customer satisfaction. Established with the goal of offering delicious and high-quality menu items, Wendy's has grown into one of the most trusted names in the quick-service restaurant industry. With a firm dedication to "Delight Every Customer," Wendy's continuously innovates and maintains high standards in its products and services. The company operates through franchise locations as well as company-owned stores, fostering a dynamic and collaborative work environment for its team members and management alike. Wendy's franchises operate independently and may offer varying compensation and benefits according to their specific policies.

The Wendy's Kitchen Manager role is pivotal in ensuring that all aspects of the restaurant's kitchen operations run smoothly and efficiently. As the Kitchen Manager, you will uphold Wendy's commitment to quality by overseeing production, service, and food safety within the kitchen environment. This position requires leadership skills to motivate and manage a team that consistently meets and exceeds service expectations while maximizing restaurant profitability. The Kitchen Manager will be responsible for ensuring adherence to food safety protocols, maintaining operational standards, and executing daily operational plans. This role is integral to the restaurant's ability to deliver the core menu items alongside limited-time offers (LTO), ensuring every dish meets Wendy's high-quality standards.

In this leadership position, the Kitchen Manager collaborates closely with other restaurant management staff to optimize operational processes and enhance customer satisfaction. Responsibilities range from training crew members on food safety procedures to supervising daily activities that impact taste and accuracy. Additionally, the role includes cash management responsibilities, such as setting up registers, reconciling cash during shifts, and verifying cash balances. The Kitchen Manager also actively monitors inventory, waste management, and food cost controls to support the financial health of the restaurant.

This position requires a hands-on approach and the ability to work in a fast-paced environment, often under pressure, while maintaining professionalism and composure. The Kitchen Manager will also lead efforts to create a positive and productive work atmosphere, supporting team retention and development through effective communication and training initiatives. They will ensure the restaurant complies with cleaning standards, safety regulations, and operational protocols throughout the shift and at opening and closing times.

The location for this role is at 871 N. Meridian, Kuna, ID 83634, where the Kitchen Manager will have a direct influence on the restaurant's performance and customer experience. This opportunity provides a chance for career growth and advancement within Wendy's franchise system, emphasizing on-the-job training, performance-based wage increases, and a supportive team environment. While the specific compensation is determined by the individual franchise, Wendy's offers competitive benefits and a variety of incentives designed to reward excellence and dedication.

Job Requirements

High school diploma or GED
Must be 18 years of age
Must be able to pass criminal background check and drug screening
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
Must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
Must have or be willing to obtain ServSafe certification

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift and verifying safe cash at open, close and shift change
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
Perform walk throughs throughout shift with specific focus on items that impact Taste and Accuracy
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
Supervising crew members and Team Trainers in a way that maximizes retention
Leading the kitchen team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
Monitoring product cooking, labeling, holding and rotation to ensure only safe, fresh quality product is served while minimizing waste
Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Following up and ensuring resolution of Taste and Accuracy issues as indicated in Voice of the Customer reports
Impacting restaurant food cost by verifying inventory received on truck orders, completing and analyzing daily shift inventory counts, receiving and entering product credits and transfers into the back office system, monitoring and tracking waste, adjusting forecasts, prep and bin charts, and assisting restaurant management team in creating and utilizing actions plans to impact food cost
Checking inventory levels and placing food orders
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members