Kitchen Manager

Nampa, ID, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Direct Deposit

Free Meals

Paid vacation

Annual performance review

medical benefits

Dental benefits

vision benefits

on the job training

Advancement opportunities

Fun environment

401(k)

Shoe credits

Job Description

Wendy's is a well-established fast-food restaurant chain known for its commitment to quality and customer satisfaction. With a strong emphasis on delivering high-quality menu items and excellent service, Wendy's has become a household name in the quick-service restaurant industry. Operated by various franchisees, each location independently manages its compensation, benefits, and career programs, ensuring tailored opportunities for employees. This specific job opportunity is located at 1028 Caldwell Blvd, Nampa, ID, and offers an engaging and dynamic work environment where the core values of the brand are upheld through dedication to service, quality, and food safety.

As a Wendy's Kitchen Manager, you play a crucial role in the restaurant's success by directly impacting the ability to "Delight Every Customer." This leadership position involves overseeing compliance with service standards, production processes, food safety, and quality assurance. You will work closely with the restaurant management team to optimize operational efficiency and maximize profitability. The Kitchen Manager is not only responsible for ensuring that the core menu and limited-time offerings meet Wendy's high standards but also for mentoring and training crew members to maintain these standards consistently. Your leadership will foster a professional and safe environment that promotes teamwork, retention, and continuous improvement.

In this role, you will manage a variety of tasks essential to the smooth operation of the kitchen. From acting as cash manager and overseeing cash reconciliation to organizing shifts and executing the Daily Operations Plan, your contributions will be vital to the daily functioning of the restaurant. Monitoring product quality, managing inventory, reducing waste, and maintaining cleanliness standards are also key components of your responsibilities. Additionally, you will address customer feedback related to taste and accuracy, helping to uphold the restaurant's reputation for quality and service excellence.

The Kitchen Manager position requires the physical ability to handle a fast-paced and sometimes demanding work environment, including standing for prolonged periods and managing temperatures typical of a kitchen setting. It also demands strong communication skills, the ability to multitask, provide clear direction, and maintain composure under pressure. Wendy's offers a supportive work culture with opportunities for professional growth, competitive benefits, and a team-oriented atmosphere that values recognition and fun. This role is ideal for individuals looking to develop their leadership skills within a reputable brand committed to food safety and customer satisfaction.

Job Requirements

High school diploma or GED
Must be 18 years of age
Must be able to pass criminal background check and drug screening
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
Must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
Ability and willingness to wear a headset
Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift and verifying safe cash at open, close and shift change
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
Perform walk throughs throughout shift with specific focus on items that impact taste and accuracy
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
Supervising crew members and Team Trainers in a way that maximizes retention
Leading the kitchen team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
Monitoring product cooking, labeling, holding and rotation to ensure only safe, fresh quality product is served while minimizing waste
Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
Following up and ensuring resolution of Taste and Accuracy issues as indicated in Voice of the Customer reports
Impacting restaurant food cost by verifying inventory received on truck orders, completing and analyzing daily shift inventory counts, receiving and entering product credits and transfers into the back office system, monitoring and tracking waste, adjusting forecasts, prep and bin charts, and assisting restaurant management team in creating and utilizing actions plans to impact food cost
Checking inventory levels and placing food orders
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members