Kitchen Manager

South Sioux City, NE, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Direct Deposit

Free Meals

Pay for grades

Paid vacation

Annual performance review

Performance based wage increases

medical benefits

Dental benefits

vision benefits

on the job training

Advancement opportunities

Fun environment

recognition programs

401(k)

Shoe credits

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its commitment to delivering high-quality meals with exceptional service. Established with a focus on fresh ingredients and customer satisfaction, Wendy's has grown into one of the leading brands in the quick-service restaurant industry. The company prides itself on maintaining stringent quality standards and innovative menu offerings, including a core menu and limited-time options that keep the dining experience fresh and exciting for customers. Wendy's places a strong emphasis on food safety, employee training, and operational excellence to ensure each restaurant functions at peak performance and continues to delight every customer who walks through the door.

The Kitchen Manager role at Wendy's is a pivotal position responsible for upholding the company's standards of quality, safety, and customer satisfaction. This role oversees daily operations in the kitchen, ensuring that all meals meet Wendy's high standards for taste, accuracy, and presentation. The Kitchen Manager leads a team by providing training, supervision, and mentorship to crew members, focusing on food safety procedures, production efficiency, and service quality. The position also involves managing cash operations when necessary, monitoring inventory and food cost, and maintaining cleanliness and organization within the restaurant settings.

As a Kitchen Manager, you will act as an Operations Leader, executing daily plans that optimize restaurant profitability and maintain compliance across all operational areas. Your leadership will be crucial in managing shift activities, conducting thorough walk-throughs to ensure the restaurant is prepared for service periods, and addressing any issues related to food quality or customer feedback. The role demands a hands-on approach to problem-solving and team collaboration, ensuring that every team member is well-trained and equipped to deliver Wendy's signature customer experience.

This full-time role offers a comprehensive benefits package, including medical, dental, and vision coverage, paid vacation, and opportunities for advancement within the company. Wendy's also provides unique perks such as free meals, shoe credits, and pay for grades to support employees who are pursuing their education. A supportive team environment, ongoing training, and recognition programs highlight Wendy's commitment to its workforce. The Kitchen Manager position not only offers competitive pay but also a dynamic work environment where leadership skills are nurtured and rewarded.

Job Requirements

High school diploma or GED
Must be 18 years of age
Must be able to pass criminal background check and drug screening
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot or cold temperatures
Must be able to stand for prolonged periods of time
Ability and willingness to wear a headset
Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
Must have or be willing to obtain ServSafe certification

Job Qualifications

High school diploma or GED
One or more years of restaurant experience preferred
Ability to multi-task while maintaining composure and give sound advice and direction
Ability to take direction, give direction, work well in a team environment and have a strong customer orientation focus
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot or cold temperatures
Ability and willingness to wear a headset

Job Duties

Training, monitoring and reinforcing food safety procedures to crew members
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift and verifying safe cash at open, close and shift change
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
Perform walk throughs throughout shift with specific focus on items that impact taste and accuracy
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
Leading the kitchen team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees
Monitoring product cooking, labeling, holding and rotation to ensure only safe, fresh quality product is served while minimizing waste
Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains or exceeds all customer service standards
Following up and ensuring resolution of taste and accuracy issues as indicated in Voice of the Customer reports
Impacting restaurant food cost by verifying inventory received on truck orders, completing and analyzing daily shift inventory counts, receiving and entering product credits and transfers into the back office system, monitoring and tracking waste, adjusting forecasts, prep and bin charts, and assisting restaurant management team in creating and utilizing actions plans to impact food cost
Checking inventory levels and placing food orders
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members