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Kissel Uptown Oakland Unbound Collection - Director Front Office
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Kissel Uptown Oakland is a distinguished hotel nestled in the heart of Oakland's vibrant Uptown district, celebrated for its unique blend of historic elegance and contemporary charm. This establishment offers guests an immersive experience defined by its grand Beaux-Arts architecture, featuring towering columns, locally-commissioned artworks, bold decor, and abundant natural lighting. Situated strategically near popular entertainment venues, eclectic dining options, and shopping spaces, Kissel Uptown Oakland is a hub for creatives, innovators, and cultural enthusiasts in the city. The hotel honors Oakland's rich past while promoting the energy and creative spirit of the modern city, making it a sought-after destination... Show More
Job Requirements
- at least 6 years progressive experience in front desk leadership or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- specific brand experience and OnQ certification preferred
- experience with 500+ rooms or prior director level experience preferred
- excellent communication skills
- strong problem-solving and multitasking abilities
- ability to meet deadlines and manage complex issues
- proficient in Windows Operating Systems
- capable of analyzing financial and data information
Job Qualifications
- at least 6 years progressive experience in front desk leadership or a 4-year college degree and 4 to 5 years related experience or a 2-year college degree and 5 to 6 years related experience
- specific brand experience and OnQ PMS certification preferred
- experience managing 500+ rooms or prior director level experience preferred
- excellent communication, problem-solving, and multitasking skills
- proficiency in Windows Operating Systems and financial data analysis
Job Duties
- directs all front office operations including guest check-in and check-out
- manages room inventory
- upholds brand standards and ensures profitability through budgeting and policy enforcement
- coaches and motivates front office staff through supervision, counseling, evaluations, and recognition
- recruits, interviews, and trains new employees
- monitors guest service trends and resolves guest concerns promptly
- develops and implements marketing and upselling strategies to increase revenue
- leads emergency preparedness, participates in Manager on Duty shifts, and supports special projects
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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