Kissel Uptown Oakland Unbound Collection - Director Front Office

Kissel Uptown Oakland is a distinguished hotel nestled in the heart of Oakland's vibrant Uptown district, celebrated for its unique blend of historic elegance and contemporary charm. This establishment offers guests an immersive experience defined by its grand Beaux-Arts architecture, featuring towering columns, locally-commissioned artworks, bold decor, and abundant natural lighting. Situated strategically near popular entertainment venues, eclectic dining options, and shopping spaces, Kissel Uptown Oakland is a hub for creatives, innovators, and cultural enthusiasts in the city. The hotel honors Oakland's rich past while promoting the energy and creative spirit of the modern city, making it a sought-after destination for travelers looking to explore the cultural heartbeat of the area.

Joining the Kissel Uptown Oakland team means becoming part of Evolution Hospitality, the lifestyle vertical at Aimbridge that specializes in curating unforgettable experiences across an impressive portfolio of independent, luxury, boutique, lifestyle, and soft-brand hotels. Evolution Hospitality fosters a culture where excellence meets authenticity, emphasizing a balance of results-driven performance and a strong commitment to personal and professional growth. Integrity, humility, intellect, and the desire to evolve are core values shared among team members, helping maintain Evolution Hospitality's status as a world-class hospitality operator.

The role of Director of the Front Office at Kissel Uptown Oakland is a leadership position that places you at the forefront of the guest experience. As the driving force behind the Front Office team, you will oversee day-to-day operations to ensure a seamless and welcoming environment for all guests. Your responsibilities will include managing guest check-in and check-out procedures, optimizing room inventory, enforcing brand standards, and ensuring profitability through diligent budgeting and policy adherence.

Beyond operational oversight, you will serve as a mentor and leader, coaching and motivating your team to elevate service standards and foster a collaborative, high-performing work environment. Recruitment, training, performance evaluations, and recognition programs will be key aspects of your role as you build a resilient and dedicated Front Office team.

Customer satisfaction is a top priority; you will actively monitor service trends, address guest concerns swiftly and professionally, and implement strategies to maintain high levels of guest loyalty. Your expertise will extend to revenue management, where you will develop innovative marketing initiatives and upselling techniques to maximize room occupancy and increase hotel revenue. Communication will be vital, as you keep your team informed about ongoing promotions and hotel updates.

In addition to your leadership duties, you will be prepared to lead crisis management efforts, holding relevant certifications and participating in Manager on Duty shifts as needed. Your involvement in daily reporting and decision-making will be critical to the smooth operation of the property. This position demands a dynamic leader capable of balancing operational efficiency with exemplary guest service, always representing the best interests of Kissel Uptown Oakland and Evolution Hospitality.

Employment Type: Full-time Salary: Competitive and commensurate with experience, with eligibility for a comprehensive benefits package following the initial waiting period. Benefits include medical, dental, and vision coverage, short-term and long-term disability, term life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. Furthermore, the company offers daily pay options, enhancing financial flexibility for its employees.