Kiehl's - Counter Manager

Kiehl's Since 1851 is a renowned skincare company that started as an old-world apothecary in New York's Lower East Side neighborhood. With a rich history dating back over 170 years, Kiehl's has built a reputation for personalized customer service and high-quality formulations made from unique natural ingredients sourced globally. The company is well-known for crafting effective skincare products that combine the best of nature and science, appealing to a diverse and loyal customer base. Kiehl's continues to innovate in the skincare industry, maintaining its commitment to excellence and customer satisfaction through knowledgeable and dedicated staff.

Currently, Kiehl's is seeking Business Managers to join their team. This role offers an exciting and challenging career path for individuals who are energetic, self-motivated, and passionate about skincare. Business Managers play a critical role in driving sales performance by leading their teams to meet and exceed sales plans and key performance indicators. The position involves daily communication of sales goals, monitoring promotional activities, and providing hands-on demonstrations of skincare products to enhance customer experience. Business Managers are also tasked with observing and coaching sales interactions to foster improvement and ensure exceptional service delivery.

A significant part of the role includes managing the Customer Registry Program, which helps maintain and grow the clientele. The Business Manager is responsible for training and motivating the Kiehl's Customer Representatives (KCRs), ensuring they are well-prepared and knowledgeable about the products and sales techniques. The role demands active participation in outreach programs designed to attract new customers and the ability to plan and execute incremental events that increase store traffic.

Kiehl's emphasizes a supportive work environment where professional growth and development are encouraged. The company offers a flexible schedule with shifts including nights, weekends, and some holidays. Compensation for the Business Manager position ranges from $18 to $30 per hour, depending on location and experience. As an equal opportunity employer, Kiehl's values diversity and inclusiveness in its hiring practices, promoting a workplace free from discrimination based on race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability, or any other protected status.

This role is ideal for individuals with management experience and a genuine interest in skincare who want to advance their career in a dynamic retail environment. The position provides an excellent opportunity to work for a prestigious brand known for its commitment to quality, customer service, and innovation in the skincare industry.